Branch Operations Specialist: Customer Excellence

Simon Brien Bradley; Cork; On-site; EUR 30,000 - 36,000; Full time

Job summary

Sherry FitzGerald in Cork is seeking a Branch Operations Officer to provide proactive administrative support and exceptional customer service. You will assist the branch manager with daily operations, handle queries via phone, email, and the mySherryFitz platform, and ensure accurate data entry in Agency Cloud.

The role requires 2–3 years of admin experience and strong MS Word/Excel skills, with keen attention to detail and the ability to work independently or as part of a team.

Qualifications

• Minimum 2-3 years' administration experience.
• Proficient knowledge of MS Office, in particular Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills, good ability to multitask and meet deadlines.
• Highly motivated with an ability to take ownership and with strong attention to detail.

Responsibilities

• Provide an excellent level of customer service, representing the Sherry Fitz Way in all dealings.
• Support the branch manager on operational activities to ensure the branch runs smoothly and efficiently on a daily basis.
• Responsible for dealing with all incoming phone, email, mySherryFitz queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times etc
• Ensure timely responses and that all details are recorded accurately on the relevant Agency Cloud file.
• Ensure messages and tasks field on Agency Cloud is monitored and tasks are actioned
• Ensure all appointments are confirmed on Agency Cloud.
• Prepare Terms of Engagement and ensure all compliance documentation is on file in advance of property being made available.
• Prepare MA kits & ensure there is adequate supply of kits, keyrings, listing cover sheets etc and order stock as required.
• Boards – Oversee all board orders, ensuring that everything on the overview report is included and email to the board man.
• Prepare content within given deadlines for all in house publications as required.
• Order photos & download to the relevant Agency Cloud property file.
• Prepare and order in house brochures using brochure creation platform.
• Prepare & book newspaper adverts through Agency Cloud & send to Marketing Department.
• Publish weekly On View times through web portals.
• Update all window displays & ensure display screens in branch are kept updated.
• Ensure all charges relating to a property have been correctly inputted on Agency Cloud i.e. photographer, advertising, brochure, boards etc.
• Request invoices, balancing/transfer accounts & deposit refunds.
• Review Debtors overspend report from accounts on a monthly basis & provide feedback.
• Review Invoices that have been issued by accounts & liaise with Negotiator for approval.
• Liaise with the Accounts Department to ensure the correct allocation of pre-paid advertising on property files and ensure all buyer deposits are accurately processed.
• Process credit card payments through Sage Pay.
• Process cheques, save to Agency Cloud & send to Accounts Department.
• Monitor and manage petty cash & submit receipts to Accounts on a Monthly basis.
• Support the branch in preparation for Saturday viewings
• Distribute weekend viewings numbers to designate regions on a weekly basis.
• Adhere to Company Policies & Procedures

Skills

Customer service

Telephone communication

Multitasking

Attention to detail

Interpersonal skills

MS Office

Excel

Word

Tools

Agency Cloud

Sage Pay

Job description

Sherry FitzGerald in Cork is seeking a Branch Operations Officer to provide proactive administrative support and exceptional customer service. You will assist the branch manager with daily operations, handle queries via phone, email, and the mySherryFitz platform, and ensure accurate data entry in Agency Cloud.

The role requires 2–3 years of admin experience and strong MS Word/Excel skills, with keen attention to detail and the ability to work independently or as part of a team.