Branch Operations & Customer Service Lead

Tirlán Limited; Ireland; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Supportive and collaborative team

Skills development opportunities

Exposure to diverse, growing business

Contribute to Irish agriculture/food

Job summary

Tirlán Limited is seeking a Branch Administrator in Graiguecullen Farmlife to provide high-quality administrative support, manage branch records and coordinate seasonal seed activities, stock movements and customer interactions.

The role combines administration, retail support and operation coordination in a busy team. Ideal candidates have customer service experience, strong organisation and IT skills, and familiarity with SAP or ERP systems.

Qualifications

• Experience in administrative, retail, customer service or business support roles.
• Strong attention to detail and ability to manage multiple priorities.
• Experience processing documentation, invoices, orders or customer records.
• Good IT skills including Excel, Word, Outlook.
• Strong communication and relationship-building skills.
• Proactive and able to work independently and as part of a team.

Responsibilities

• Manage customer account administration, invoicing and related documentation.
• Raise and process purchase orders, goods received notes and branch transactions.
• Maintain accurate customer, supplier and product information across SAP and other systems.
• Prepare and manage branch records, reports and administrative documentation.
• Support branch activities to ensure compliance with procedures.
• Coordinate seasonal seed activities including ordering, stock intake and movements.
• Maintain seed inventory records and supporting documentation.
• Support stock forecasting, planning and reporting.
• Liaise with suppliers, customers and internal teams regarding product availability and requirements.
• Assist with inventory controls, stock reconciliations and branch stock accuracy.
• Deliver excellent service to customers visiting the branch.
• Process sales transactions and customer orders.
• Assist with stock replenishment, merchandising and promotions.
• Support deliveries, stock receipting and store presentation.
• Participate in stock counts and create a welcoming environment for customers and colleagues.

Skills

Customer service

Organisational skills

multitasking

Proactive / independent work

Tools

SAP

Microsoft Office

Job description

Tirlán Limited is seeking a Branch Administrator in Graiguecullen Farmlife to provide high-quality administrative support, manage branch records and coordinate seasonal seed activities, stock movements and customer interactions.

The role combines administration, retail support and operation coordination in a busy team. Ideal candidates have customer service experience, strong organisation and IT skills, and familiarity with SAP or ERP systems.