Branch Operations & Customer Service Lead

Sherry FitzGerald Limited; Cork; Hybrid; EUR 38,000 - 48,000; Full time

Job summary

Sherry FitzGerald is looking for a Branch Operations Officer to join our Cork team. You will deliver outstanding customer service and provide proactive operational support, while working independently and as part of a team. Strong communication and organisational skills are essential.

You will handle inquiries, coordinate appointments, ensure accurate record-keeping in Agency Cloud, prepare engagement documents, and manage campaigns, brochures, and publications to support daily branch activity.

Qualifications

• Minimum 2-3 years previous administration experience.
• Proficient knowledge of MS Office, in particular Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills, good ability to multitask and meet deadlines.
• Highly motivated with an ability to take ownership and with strong attention to detail.

Responsibilities

• Provide an excellent level of customer service, representing the Sherry Fitz Way in all dealings.
• Support the branch manager on operational activities to ensure the branch runs smoothly and efficiently on a daily basis.
• Deal with all incoming phone, email, mySherryFitz queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times etc
• Ensure timely responses and that all details are recorded accurately on the relevant Agency Cloud file.
• Ensure messages and tasks field on Agency Cloud is monitored and tasks are actioned
• Prepare Terms of Engagement and ensure all compliance documentation is on file in advance of property being made available
• Prepare MA kits & ensure there is adequate supply of kits, keyrings, listing cover sheets etc and order stock as required
• Boards – Oversee all board orders, ensuring that everything on the overview report is included and email to the board man
• Publish weekly On View times through web portals
• Adhere to Company Policies & Procedures

Skills

MS Office

Word

Excel

Customer service

Communication

Tools

Agency Cloud

Sage Pay

Job description

Sherry FitzGerald is looking for a Branch Operations Officer to join our Cork team. You will deliver outstanding customer service and provide proactive operational support, while working independently and as part of a team. Strong communication and organisational skills are essential.

You will handle inquiries, coordinate appointments, ensure accurate record-keeping in Agency Cloud, prepare engagement documents, and manage campaigns, brochures, and publications to support daily branch activity.