Branch Operations & Customer Experience Lead

Euro Car Parts Ltd.; Naas; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Enhanced annual leave including bank H

Career growth across UK & Europe

Life assurance

Employee assistance programme (EAP)

Health plan

Cycle to work

Staff discounts

Job summary

Euro Car Parts Ltd. Naas is seeking a Branch Assistant to join our busy branch, delivering excellent customer service while supporting warehouse operations and daily branch tasks.

You will handle deliveries, stock management and customer interactions, working as part of a close-knit team, with training to develop skills for career growth.

This on-site role offers a competitive salary and benefits, with opportunities to develop across the UK & Europe.

Qualifications

• Previous experience in delivery driving, warehouse, logistics or branch support.
• A full driving licence.
• Strong communication and customer service skills.
• The ability to work efficiently in a busy, fast-paced environment.
• Good organisational skills and attention to detail.
• An understanding of safe working practices and Health & Safety.
• Basic IT skills and confidence using handheld devices or warehouse systems.
• A flexible, reliable and team-focused approach.

Responsibilities

• Deliver products safely, accurately and on time, ensuring every customer receives excellent service.
• Build positive relationships with customers and represent the business professionally.
• Support Click & Collect customers and assist at the trade counter when needed.
• Help resolve customer queries and contribute to a positive customer experience.
• Pick, pack and prepare customer orders accurately and efficiently.
• Assist with goods receiving, stock movements and dispatch activities.
• Maintain stock accuracy through daily checks and inventory procedures.
• Support stock takes and ensure products stored safely and correctly.
• Carry out daily vehicle safety checks and keep company vehicles roadworthy.
• Use delivery technology and handheld devices accurately and effectively.
• Follow Health & Safety procedures across the branch and warehouse.

Skills

Delivery driving

Warehouse experience

Customer service

Full driving licence

Teamwork

Health & Safety

IT skills

Flexible

Tools

ePOD systems

Handheld devices

Job description

Euro Car Parts Ltd. Naas is seeking a Branch Assistant to join our busy branch, delivering excellent customer service while supporting warehouse operations and daily branch tasks.

You will handle deliveries, stock management and customer interactions, working as part of a close-knit team, with training to develop skills for career growth.

This on-site role offers a competitive salary and benefits, with opportunities to develop across the UK & Europe.