Branch Leader: Banking, Sales & Customer Experience

HRconsultants.ie; Sligo; On-site; EUR 63,000 - 77,000; Full time

Benefits offered by this job

Additional benefits

Job summary

HRconsultants.ie in Sligo Town seeks an experienced Branch Manager to lead a busy financial services branch. You will oversee daily operations, drive customer-focused service and branch performance, and manage a team of five while ensuring compliance with regulatory requirements.

The role emphasizes delivering excellent service, developing staff, and achieving branch targets in a community-focused setting.

Qualifications

• Previous experience within banking or financial services.
• Proven experience managing or leading a team.
• Strong customer service and relationship-building skills.
• Commercial awareness and the ability to achieve targets.
• A good understanding of risk, regulatory and compliance requirements.
• Strong communication, organisational and decision-making skills.

Responsibilities

• Manage and motivate a team of five, supporting their development and performance.
• Drive branch performance, sales activity and the achievement of business targets.
• Deliver a high standard of customer service across banking and mortgage-related services.
• Oversee daily branch operations, ensuring all regulatory, risk and compliance procedures are followed.
• Manage customer queries and complaints professionally and efficiently.
• Build strong relationships with customers and the local community.
• Monitor branch performance and identify opportunities to improve service and business results.
• Support business initiatives while maintaining a positive and productive team environment.

Skills

Team management

Customer service

Communication

Sales targets

Job description

HRconsultants.ie in Sligo Town seeks an experienced Branch Manager to lead a busy financial services branch. You will oversee daily operations, drive customer-focused service and branch performance, and manage a team of five while ensuring compliance with regulatory requirements.

The role emphasizes delivering excellent service, developing staff, and achieving branch targets in a community-focused setting.