Booking Officer

NHS Ayrshire & Arran; Munster; On-site; EUR 25,000 - 32,000; Full time

Job summary

NHS Highland Radiology Booking Service is seeking a Booking Officer to join our busy team. The role involves providing a high-quality, efficient booking service to patients across Radiology specialities, managing referrals, arranging and rearranging appointments, and maintaining accurate patient information.

You will also perform Radiology reception duties, handling face-to-face and telephone enquiries, assisting patients with appointments, and supporting the smooth running of the reception

Qualifications

• Experience in administrative or healthcare environments is advantageous.
• Strong organisational and communication abilities.

Responsibilities

• Provide high-quality, efficient booking service to Radiology patients and manage referrals.
• Arrange and rearrange appointments and maintain accurate patient information.
• Offer Radiology reception duties and assist patients with their appointments and inquiries.

Skills

Organisational skills

Communication skills

IT literacy

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

Fixed Term until 30/06/2027

Booking Officer – NHS Highland Radiology Booking Service

Join our Radiology Booking Service team

NHS Highland Radiology Booking Service is looking for an enthusiastic, organised and patient-focused Booking Officer to join our busy team.

The post holder will provide a high-quality, efficient and responsive booking service to patients across a wide range of Radiology specialities and modalities. The role involves managing referrals, arranging and re-arranging appointments, maintaining accurate patient information and providing clear and appropriate appointment and examination instructions.

The role will also include Radiology reception duties, providing a welcoming and professional first point of contact for patients attending the service. This will include face-to-face and telephone enquiries, assisting patients with their appointments and supporting the smooth running of the Radiology reception area.

You will work closely with clinical and administrative colleagues to maximise available clinical capacity and ensure patients receive an efficient, safe and positive experience.

We are looking for someone with excellent communication, organisational and IT skills who can work calmly under pressure and demonstrate empathy and understanding when supporting patients who may be anxious or distressed. Previous administrative or healthcare experience, together with knowledge of medical terminology, would be advantageous.

Informal Enquiries To: Jillian Gall

Tel: [phone]