Booking Officer

NHS Scotland; Munster; Presencial; EUR 26.000 - 31.000; Jornada completa

Descripción de la vacante

NHS Highland Radiology Booking Service is seeking an enthusiastic, organised and patient-focused Booking Officer to join our busy team. The post holder will provide a high-quality, efficient and responsive booking service to patients across a wide range of Radiology specialities and modalities.

The role involves managing referrals, arranging and re-arranging appointments, maintaining accurate patient information and providing clear and appropriate appointment and examination instructions.

Formación

• Previous administrative or healthcare experience would be advantageous.
• Knowledge of medical terminology would be advantageous.
• Excellent communication and IT skills are essential.

Responsabilidades

• Provide a high-quality, efficient and responsive booking service to patients across Radiology specialties and modalities.
• Manage referrals and arrange or rearrange appointments.
• Maintain accurate patient information and provide clear appointment and examination instructions.
• Perform Radiology reception duties as the first point of contact for patients (face-to-face and telephone).
• Work with clinical and administrative colleagues to maximise available capacity and ensure a positive patient experience.

Conocimientos

Communication

Organisational skills

IT skills

Descripción del empleo

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

Fixed Term until 30/06/2027

Booking Officer – NHS Highland Radiology Booking Service

Join our Radiology Booking Service team

NHS Highland Radiology Booking Service is looking for an enthusiastic, organised and patient-focused Booking Officer to join our busy team. The post holder will provide a high-quality, efficient and responsive booking service to patients across a wide range of Radiology specialities and modalities. The role involves managing referrals, arranging and re-arranging appointments, maintaining accurate patient information and providing clear and appropriate appointment and examination instructions. The role will also include Radiology reception duties, providing a welcoming and professional first point of contact for patients attending the service. This will include face‑to‑face and telephone enquiries, assisting patients with their appointments and supporting the smooth running of the Radiology reception area. You will work closely with clinical and administrative colleagues to maximise available clinical capacity and ensure patients receive an efficient, safe and positive experience. We are looking for someone with excellent communication, organisational and IT skills who can work calmly under pressure and demonstrate empathy and understanding when supporting patients who may be anxious or distressed. Previous administrative or healthcare experience, together with knowledge of medical terminology, would be advantageous. If you are committed to providing excellent patient‑centred service and would like to be part of a busy and supportive team, we would welcome your application.

Informal Enquiries To: Jillian Gall

Tel: [phone]

Additional Information For Candidates

Flexible Working

• Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.

Internal candidates

• Some posts are internal only
• If you work for NHS Highland, make sure your Jobtrain profile shows this

What is it like to work for NHS Highland?

• Visit https://www.nhshighland.scot.nhs.uk/careers/ to find out more about living and working in our area
• Applications are welcome from Gaelic speakers

Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig

Care and compassion

Dignity and respect

Openness, honesty and responsibility

Quality and teamwork