Bilingual Technical Support Specialist – English/German

PROCORE TECHNOLOGIES CONSTRUCTION SOFTWARE LIMITED; Dublin; On-site; EUR 31,000 - 43,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive

Job summary

Procore Technologies Construction Software Limited is seeking a bilingual English-German Customer Support Representative to join our Dublin team. You will educate customers on Procore’s software, resolve inquiries across phone, chat, and email, and drive high levels of customer satisfaction in a fast-paced environment.

The role emphasizes problem solving, collaboration, and proactive communication to ensure customers succeed with Procore’s platform.

Qualifications

• Bilingual English and German proficiency required.
• 1 year+ in a contact centre or technical support environment; or 2 years of related customer support experience.

Responsibilities

• Acquire and maintain understanding of Procore’s product and educate customers on using the platform.
• Handle high-volume inquiries via phone, chat, and email with focus on first-contact resolution.
• Troubleshoot technical issues and route complex problems to appropriate teams.

Skills

Bilingual English-German

Customer support

Troubleshooting

Multitasking

Job description

Procore Technologies Construction Software Limited is seeking a bilingual English-German Customer Support Representative to join our Dublin team. You will educate customers on Procore’s software, resolve inquiries across phone, chat, and email, and drive high levels of customer satisfaction in a fast-paced environment.

The role emphasizes problem solving, collaboration, and proactive communication to ensure customers succeed with Procore’s platform.