Bilingual Enterprise Tech Support Specialist (Windows & Mac)

Logitech; Cork; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Logitech is seeking a Technical Support Representative - Enterprise & Desktop to resolve complex issues for business customers using our enterprise hardware and software. The role requires strong knowledge of Windows and Mac OS, USB, wireless, and Bluetooth, with 3+ years in tech support and fluency in English and German.

You will troubleshoot via phone and email, escalate as needed, and collaborate with Tier 1 teams.

Qualifications

• Minimum 3 years in a technical support role, with remote support via phone
• 3+ years supporting Windows, Mac, Bluetooth, wireless and USB products
• 2+ years supporting software used with hardware
• Experience supporting IT and office users
• Fluent (written and spoken) in English and German

Responsibilities

• Troubleshoot software, connectivity, and hardware issues for customers via phone and email.
• Resolve escalated tickets from our Tier 1 support team.
• Assist Tier 1 support team by providing guidance to resolve tickets without escalation.
• Provide ad-hoc feedback about trends, new issues, and the voice of the customer.
• Provide light, ad-hoc support for low-complexity Video Collaboration tickets.
• In periods of low technical support volume, assist with related projects.

Skills

Customer service

Communication skills

Problem solving

QA/SQA testing

Education

4-year degree or equivalent experience

Tools

Salesforce

Oracle

Zendesk

Confluence

Asana

Job description

Logitech is seeking a Technical Support Representative - Enterprise & Desktop to resolve complex issues for business customers using our enterprise hardware and software. The role requires strong knowledge of Windows and Mac OS, USB, wireless, and Bluetooth, with 3+ years in tech support and fluency in English and German.

You will troubleshoot via phone and email, escalate as needed, and collaborate with Tier 1 teams.