Enterprise Tech Support Specialist - Desktop & Peripherals

El Camino Health; Cork; Hybrid; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

Logitech is seeking a Technical Support Representative for Enterprise & Desktop to resolve complex issues for business customers using our desktop hardware and software. You will handle escalations, provide guidance to Tier 1, and contribute to process improvements while communicating effectively in English and German.

The role requires a minimum of 3 years in technical support, strong knowledge of Windows and Mac OS, USB, wireless, and Bluetooth technologies, and a 4-year degree or equivalent

Qualifications

• Minimum 3 years of experience in a technical support role, including remote support via phone.
• Fluent in English and German (written and spoken).
• Experience supporting enterprise or business-to-business customers is a plus.

Responsibilities

• Troubleshoot software, connectivity, and hardware issues for customers via phone and email.
• Resolve escalated tickets from Tier 1 support.
• Guide Tier 1 to resolve tickets without escalation.
• Provide feedback on trends and customer voice.
• Offer light support for low-complexity Video Collaboration tickets.
• Assist with related projects during low support volume.

Skills

Windows & Mac

USB devices

Bluetooth/Wireless

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Oracle

Zendesk

Job description

Logitech is seeking a Technical Support Representative for Enterprise & Desktop to resolve complex issues for business customers using our desktop hardware and software. You will handle escalations, provide guidance to Tier 1, and contribute to process improvements while communicating effectively in English and German.

The role requires a minimum of 3 years in technical support, strong knowledge of Windows and Mac OS, USB, wireless, and Bluetooth technologies, and a 4-year degree or equivalent