Auto Aftercare Coordinator

Windsor Motors Limited

Dublin

Vor Ort

EUR 28.000 - 36.000

Vollzeit

Vor 4 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

Bike to work scheme

Company events

Employee assistance program

Zusammenfassung

Windsor Motors Limited in Ireland is seeking an Aftercare Advisor to manage the front service counter, resolve customer issues, and act as the contact point for customers requiring service work, coordinating service activity with the aim of customer satisfaction and after-sales objectives.

The role reports to the Aftercare Manager at our Airside Renault location and involves frontline, best-in-class service delivery to Windsor Motors customers at a busy dealership setting.

Aufgaben

To book in, by telephone or personally, vehicles for service and repair.
To generate appropriate documentation relating to booking.
To obtain customers signatures, address & contact number on all repair orders.
To receive the vehicle from the customer and clarify issues relating to the service/repair.
To agree cost and deadlines with the customer.
To progress-chase the job through the workshop, obtaining authorisation during the progress.
To re-negotiate on issues relating to deadlines and estimates.
To generate invoices.
To hand over the car to the customer and explain any issues relating to the work/ future work required.
To order from the parts department any parts required for agreed future repairs.
To progress- chase parts and to advise the customer accordingly of when the repairs can be carried out.
To organise / co- ordinate internal servicing & bodywork.
To collect monies for replacement vehicles and the checking of petrol levels on return of vehicle.
To collect monies outstanding.
To undertake quality control checks on the day to day running of the aftersales department.
To process warranty.
To manage sublet/bodyshop duties as required.

Jobbeschreibung