Attendee Product Support Coordinator ( 6M FT Contractor)

Web Summit; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Fully subsidised healthcare

Dedicated in-house L&D department

Company laptop

Flexible working arrangements

Annual company events

Job summary

Web Summit is seeking an energetic Attendee Support specialist to help attendees across email, live chat and social channels. You will resolve questions, adhere to policies, and feed insights back to product and engineering teams.

You will collaborate daily with marketing, content, and website teams, becoming an expert in our software and delivering exceptional customer care to a large public audience.

Qualifications

• Previous experience in customer service or a support role.
• Passionate about providing excellent customer support and solving problems.
• An excellent communicator with an eye for detail.
• Ability to multitask and to think on your feet.
• Comfortable with working across multiple teams.

Responsibilities

• Answer attendee questions via email, live chat or social media.
• Find solutions for attendees while adhering to company policies and guidelines.
• Deliver insights to other departments as a vital internal feedback source.
• Work closely with the marketing team, liaising with content, email marketing and websites.
• Become an expert in our software, providing insights to product and engineering teams.

Skills

Customer service experience

Excellent communication

Multitasking

Team collaboration

Resilience under pressure

Job description

About us

In the words of Inc. Magazine, “Web Summit is the largest technology conference in the world”. Forbes says Web Summit is “the best tech conference on the planet”, Bloomberg calls it “Davos for geeks”, Politico “the Olympics of tech”, and the Guardian “Glastonbury for geeks”.

Whatever Web Summit is, it wouldn’t be possible without an incredible team of more than 240 employees, including world-class engineers, data scientists, designers, producers, marketers, salespeople and more.

We’ve disrupted an old industry by building incredible software and designing mind-blowing events. We’ve revolutionised how people come together in our world. We started with one event: Web Summit. Now, we’re creating category-defining events all over the world, from Asia to North America.

We’re just getting started.

About the team:
Attendee product support is at the forefront of the company, delivering an excellent customer experience to our attendees. We’re present at every part of the attendee journey, from buying tickets to collecting feedback on the event experience.

What you’ll achieve at Web Summit:

• You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media.

• You’ll find solutions for attendees while adhering to company policies and guidelines.

• You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department.

• You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis.

• You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams.

Who you are:

• You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience.

• You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution.

• You are a problem solver. No problem is too big or too small.

• You build rapport easily and enjoy working with people.

• You are graceful under pressure and comfortable in a high-output environment.

Skills and abilities we’re looking for:

• Previous experience in customer service or a support role.

• Passionate about providing incredible customer support and about solving problems.

• An excellent communicator with an eye for detail.

• Ability to multitask and to think on your feet.

• Comfortable with working across multiple teams.

Benefits and perks:

• Fully subsidised healthcare, dental, employee assistance programme (EAP) and more.

• A dedicated in house L&D department, with access to workshops, online learning and resources to help you excel in your career development.

• Company laptop, generous annual leave and flexible working arrangements, plus a weekly

wellness hour.

• Our very own Tramway Team, which drives community and morale boosting events for employees to participate in.

• Annual company get-togethers, regular company charity days, and monthly wellbeing talks.