Partner & Speakers Success Associate - Mandarin

Web Summit; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Subsidised healthcare

Dental coverage

Pension contribution

Learning & development

MacBook provided

Flexible working arrangements

Wellness subsidy €1000/year

Job summary

Web Summit in Dublin is seeking a Partner Success Manager fluent in Mandarin to nurture strategic partnerships and deliver exceptional exhibitor experiences at our global events.

You will lead cross-team collaboration across production, design, and app solutions, travel to international events to ensure on-ground activation success and drive revenue through renewals and expansions.

Qualifications

• Must be native Mandarin speaker and strong English proficiency.
• Experience in client relationship management at events or tech.
• Proven ability to drive revenue through partnerships.

Responsibilities

• Build long-term relationships with major clients and partners.
• Coordinate with speakers, media and investor teams for attendee acquisition.
• Act as internal point of contact and optimise processes for partner activations.

Skills

Native Mandarin speaker

Excellent client management

CRM tools experience

Cross-team collaboration

Sales or commercial experience

Tools

Salesforce

Job description

About us:

How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.

And we’re just getting started.

We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders – all while making a positive impact on the environment and communities we encounter.

To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.

About the team:

From Unicorns to Fortune 500 companies, our team leaves no stone unturned when it comes to identifying and growing strategic partnerships. We work together with the Business Development team to put together compelling, engaging and innovative proposals for some of the world's most recognisable technology brands.

As Partner Success Managers, we are the main point of contact for executives at both growing startups and established enterprises. We manage all partners' event details ensuring we deliver a fantastic experience for them at our events, that their brand activations deliver a great return on investment, ensuring that they renew the partnership in subsequent years.

What you’ll achieve at Web Summit:

• You’ll work on a team building long-term relationships with some of the biggest and fastest growing companies in the world.
• You’ll be working closely with the speakers, media and investors acquisitions teams, which are responsible for acquiring key attendees for our events.
• You’ll act as an internal point-of-contact, suggesting improvements to processes and workflows that result in exceptional exhibitor and partner product/experience.
• You’ll participate in cross-team communication and collaboration, integrating production, design, collateral, and app solutions.
• You’ll travel the globe to our international events to ensure the on the ground execution of your partner activations.
• You’ll provide event feedback to your most important partners, highlighting what worked well, what can work better and how.
• You’ll develop an in-depth knowledge of technology and understand how industries are being disrupted by it and utilise opportunities to the benefit of your audience.

Who you are

• You’re a confident relationship builder who can manage day-to-day conversations as well as high level strategic discussions focused around driving revenue for both our Clients and Web Summit
• You’re a natural project manager who will play a pivotal role in ensuring timely and accurate delivery of work.
• You have the ability to think on your feet and deliver advice and consultation in high pressure situations. You’re inventive and always keen to try new things.
• In fact, you don’t believe that anything can ever be perfect and that testing and experimenting is always important.
• You’re curious, with a growth mindset and are constantly trying to discover new things that benefit your clients.
• You have a good intuition for solving problems and figuring out potential issues, managing your time effectively.
• You’re inspired by technology and innovation and have an eye for spotting trends.
• You’re a quick learner and can grasp the intricacies of complex relationships easily.
• You’re keen to learn, receptive to new ideas, and genuinely interested in building deep business relationships.

Skills and abilities we’re looking for

• Native Mandarin speaker
• Excellent client management skills and attention to detail is a prerequisite.
• Ability to engage with other departments and specialist functions at Web Summit to manage consistent execution of client strategies across our events.
• Exposure to sales or commercial experience is beneficial, with an eye toward driving retention and partnership expansion.
• Ability to adapt to changing needs and take up new tasks with little supervision.
• Experience with CRM tools, Salesforce in particular is an advantage.
• Passion for technology and events, and a genuine willingness to improve your knowledge.

Benefits and perks:

• Subsidised healthcare, dental, employee assistance programme (EAP) and more.
• Employer pension contribution up to 6% for Irish-based employees
• A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
• Company MacBook, generous annual leave and flexible working arrangements.
• Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
• Annual company get-togethers, charity days, and monthly wellbeing talks.
• Wellness subsidy issued to all employees of €1000 per year

At Web Summit, we embrace diversity and inclusion.

We want talent from all walks of life to help us on our journey to digitise the conference sector.

Hiring decisions are made purely on experience, skills and the needs of the business.