Assitant Front Office Manager

Fattal Leonardo Operation (Ireland) Limited; Dublin; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Voucher-based recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training & progression paths

Job summary

Leonardo Hotels is seeking an Assistant Front Office Manager to support the smooth running of the Front Office and supervise day-to-day operations. You will act as an ambassador for the hotel and Leonardo Hotels estate, driving guest satisfaction and revenue through upselling and proactive leadership.

Join a team committed to delivering memorable experiences, with ongoing training and clear progression. You will work alongside the Front Office Manager to inspire colleagues and uphold our service

Qualifications

• Assist Front Office Manager and supervise day-to-day operations.
• Focus on guest care, upselling and revenue opportunities.
• Coach and train new team members to reach their potential.

Responsibilities

• Supervise Front Office operations from arrival to departure.
• Support with upselling to maximise revenue.
• Collaborate with other departments to deliver memorable guest experiences.

Job description

Be Yourself - Be a Bold Team Player - Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Assistant Front Office Manager will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As an Assistant Front Office Manager you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and ensuring that all guests’ needs are met: you’ve got their backs from arrival through to departure.

Key Responsibilities

• Make suggestions to maximise our guest care strategies
• Maximise revenue by supporting with upselling
• Coach and train new team members to help them reach their full potential
• Work alongside the Front Office Manager to bring proactive solutions to the table
• Bring your positive energy to work with you every day

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high-street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual regardless of background, identity, or lived experience is welcomed, valued, and respected for who they are.

Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Assitant Front Office Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500.

We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.