Assistant Shop Manager

Aramark; Galway; Hybrid; EUR 32,000 - 48,000; Full time

Job summary

Aramark is seeking an Assistant Retail Manager to support the Retail Manager at University Hospital Galway and oversee day-to-day operation of hospital retail units.

You will lead and develop teams, handle stock, cash-handling, and admin tasks, and drive cost controls while maintaining health and safety standards across the retail environment.

Responsibilities

• Organise and supervise the daily operation of the hospital retail units.
• Motivate and support teams to maintain high standards of service.
• Respond to customer feedback and implement corrective actions.
• Provide timely feedback and coaching to team members.
• Handle daily cash-handling and administrative duties per policies.
• Complete monthly stock inventories and maintain stock targets.
• Order retail supplies and equipment with Campus Purchasing.
• Monitor costs and identify waste-reduction opportunities.
• Support recruitment, retention and development of staff.
• Conduct staff performance reviews and give constructive feedback.
• Maintain a safe, clean and welcoming retail environment per policies.
• Build relationships with customers and stakeholders across the hospital campus.
• Keep up to date with market trends and product ranges.

Job description

As Assistant Retail Manager, you will support the Retail Manager in the day-to-day operation of our retail units at University Hospital Galway. Your key responsibilities will include:

Job Responsibilities

• Organising and supervising the daily operation of the retail units, ensuring a smooth and efficient service.
• Supporting and motivating our teams to continually improve the customer experience and maintain high standards of service.
• Responding efficiently and professionally to customer feedback regarding products and services, ensuring appropriate corrective action is taken where required.
• Providing timely, constructive feedback to team members, both formally and informally, to support their ongoing development.
• Completing daily and weekly cash-handling and administrative duties in line with Aramark Financial Policies.
• Completing monthly stock inventories in accordance with the Aramark Financial Calendar and ensuring stock levels are maintained within agreed targets.
• Ordering retail supplies, stock and equipment as required, working closely with the Campus Purchasing Manager.
• Monitoring operational costs and identifying opportunities to reduce waste and improve efficiencies.
• Supporting the recruitment, retention and development of team members through coaching, counselling, performance management and, where required, disciplinary procedures in line with the Aramark Employee Handbook.
• Completing staff performance reviews and providing constructive feedback to improve performance and productivity.
• Maintaining a safe, clean and welcoming retail environment for employees, patients, visitors and customers in accordance with Aramark Health & Safety policies and applicable ISO standards.
• Identifying current and future customer requirements by building strong relationships with customers and key stakeholders across the hospital campus.
• Working with other Aramark Retail Managers to keep up to date with market trends, customer preferences, product ranges and sales mix.
• Following all reasonable instructions and operational requirements as directed by the Retail Manager.
• Taking responsibility for the Retail Manager's duties and overseeing the retail operation during periods of their absence.