Assistant Service Manager, Dublin 10

Leinster Appointments; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Leinster Appointments currently seeks a permanent, full-time Assistant Service Manager, based in Dublin 10. Fully office based role, Monday to Friday 8.30am – 5.30pm.

You will liaise with Service Engineers, plan workloads for a team of Engineers, prepare repair quotations, and respond to customer queries while preparing weekly and monthly reports.

The ideal candidate has at least 3 years' experience, excellent communication, strong IT skills (MS Office), and the ability to work to deadlines.

Qualifications

• Excellent communication and interpersonal skills.
• Strong IT skills and proficiency in MS Office.
• Ability to liaise with engineers and coordinate workloads.
• Highly organised with administrative and reporting abilities.

Responsibilities

• Process and maintain relevant paperwork and documentation.
• Liaise with Service Engineers on a daily basis to coordinate ongoing work.
• Plan and coordinate workloads and schedules for a team of Engineers.
• Prepare repair quotations and liaise with customers regarding same.
• Respond to and resolve customer queries in a timely and professional manner.
• Communicate and collaborate effectively with other departments across the business where required.
• Prepare and maintain weekly and monthly reports.
• Address and resolve account queries promptly where necessary.
• Provide regular updates and communicate effectively with the Service Manager/Director.
• Manage customer expectations across a significant customer base, ensuring a consistently high level of service.

Skills

Communication skills

Customer focus

Organisational skills

IT skills

MS Office

Job description

Leinster Appointments is currently recruiting for a permanent, full time Assistant Service Manager.

Fully office based role

Dublin 10

Monday - Friday 8.30am - 5.30pm

• Process and maintain relevant paperwork and documentation.
• Liaise with Service Engineers on a daily basis to coordinate ongoing work.
• Plan and coordinate workloads and schedules for a team of Engineers.
• Prepare repair quotations and liaise with customers regarding same.
• Respond to and resolve customer queries in a timely and professional manner.
• Communicate and collaborate effectively with other departments across the business where required.
• Prepare and maintain weekly and monthly reports.
• Address and resolve account queries promptly where necessary.
• Provide regular updates and communicate effectively with the Service Manager/Director.
• Manage customer expectations across a significant customer base, ensuring a consistently high level of service.

The Person

• A minimum of 3 years' relevant experience is preferred.
• Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.
• Knowledge or experience of construction plant equipment or the motor trade would be a distinct advantage.
• Strong IT skills, with excellent proficiency in Microsoft Office.
• Highly organised, with strong administrative and coordination skills.
• Ability to work effectively to deadlines, prioritise tasks and manage a varied workload.
• Strong customer focus, with a commitment to delivering high standards of service.
• Self-motivated, proactive and capable of working independently and using own initiative.