Assistant Front Office Manager

The iNUA Hotel Collection; Cork; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Staff discounts

Wellness initiatives

Career development

Job summary

Radisson Blu Cork is seeking an Assistant Front Office Manager to join The iNUA Collection. You will support the Front Office Manager in the smooth running of the Front Office, ensuring exceptional guest service from arrival to departure and driving operational standards that reflect the hotel’s award-winning guest experience.

You will lead and develop Front Office and Nights teams, coordinate check-in/check-out with warmth, handle guest queries, and collaborate with other departments to

Qualifications

• Previous experience in Front Office operations.
• Previous experience in a hospitality environment.
• Warm and professional demeanour with excellent communication skills.
• Strong leadership qualities and the ability to inspire teams.
• Genuine passion for guest care and service excellence.

Responsibilities

• Leading and motivating the Front Office and Nights teams.
• Supporting the check-in/check-out experience with warmth and efficiency.
• Managing guest queries, complaints and special requests professionally.
• Maintaining strong communication with all hotel departments.
• Driving revenue opportunities and supporting sales initiatives.
• Monitoring billing accuracy, credit procedures, and night audit performance.
• Coaching, training, and developing team members.
• Ensuring compliance with safety, security, and company policies.
• Supporting VIP, group and event arrivals.

Skills

Front Office

Hospitality

Communication

Leadership

Guest service

Job description

Radisson Blu Hotel & Spa, Cork

A Proud Great Place to Work - The iNUA Collection

Are you a passionate hospitality professional who thrives in a fast-paced, guest-focused environment? Do you love leading teams, creating exceptional guest experiences, and driving operational excellence?

Radisson Blu Hotel & Spa, Cork is looking for an Assistant Front Office Manager to join our award-winning team.

As part of The iNUA Collection, officially recognised as a Great Place to Work, you will be joining a people-centred, values-driven organisation where your development, growth, and wellbeing truly matter.

About The Role

In this key leadership role, you will support the Front Office Manager in the smooth and efficient running of the Front Office department. You will ensure exceptional guest service from arrival to departure, optimise room revenue, support team development, and maintain operational standards that reflect the high-quality guest experience Radisson Blu Cork is known for.

You will play a vital part in:

• Leading and motivating the Front Office and Nights teams
• Supporting the check-in/check-out experience to ensure warmth, efficiency, and "Yes I Can!" service
• Managing guest queries, complaints, and special requests with professionalism
• Maintaining strong communication with all hotel departments
• Driving revenue opportunities and supporting sales initiatives
• Monitoring billing accuracy, credit procedures, and night audit performance
• Coaching, training, and developing team members
• Ensuring compliance with safety, security, and company policies
• Supporting VIP, group, and event arrival coordination
• Contributing to a culture built on care, teamwork, and continuous improvement

What We’re Looking For

Essential:

• Previous experience in Front Office operations
• Previous experience in a hospitality environment
• A warm and professional demeanour with excellent communication skills
• Strong leadership qualities and the ability to inspire teams
• A genuine passion for guest care and service excellence

Why Join Us?

At The iNUA Collection, people are at the heart of everything we do. As part of a growing Irish hospitality group, you will have access to:

• Career development and progression pathways across 12+ hotels
• Ongoing training and upskilling through our Talent Development programmes
• A supportive and collaborative workplace environment
• Opportunities to contribute to guest experience innovations
• Staff benefits including hotel discounts, wellness initiatives, and more

Be part of a team that is proud of what we do - and even prouder of how we do it.