Assistant Manager

Weir & Sons; Dublin; On-site; EUR 35,000 - 48,000; Full time

Job summary

Weir & Sons in Ireland is seeking an experienced Assistant Manager to lead daily operations of a jewellery retail outlet. You will support staff, handle admin duties, inspect stock, resolve customer issues, train new team members, and manage rosters while working with the Department Manager.

The ideal candidate has at least 2 years jewellery retail experience, exceptional customer service, strong leadership, and the ability to develop high-end client relationships.

Qualifications

• Jewellery retail experience is required.
• Excellent verbal communication and the ability to convey information clearly.
• Strong leadership, initiative and delegation skills.
• Ability to build rapport with high-end clients.

Responsibilities

• Support staff on the sales floor and assist with administrative duties.
• Inspect stock and manage rosters in coordination with the Store Manager.
• Train new team members and coach staff to meet sales targets.
• Lead clienteling efforts and use client books for acquisition and retention.
• Ensure customer issues and escalations are resolved promptly and effectively.
• Maintain store visuals and comply with policies and procedures.

Skills

Customer service

Leadership

Communication

Staff training

Coaching

Retail sales

Problem solving

Attention to detail

Clienteling

Job description

At Weir and Sons, we are currently looking for an experienced Assistant Manager to join the team.

The Role

You will be responsible for making sure that the daily operations of a retail outlet run smoothly by supporting staff on the sales floor and handling administrative duties. Your duties include inspecting stock, resolving customer complaints, training new team members, supporting with staff rosters, and working along the Department Manager.

As an Assistant Manager at Weir & Sons you will:

• Develop, train and continuously motivate associates towards achieving and exceeding personal and category sales objectives while applying retail excellence.
• Demonstrate leadership by playing an active role on the selling floor, coaching and team.
• Manage and lead team efforts in clienteling including effective usage of client books towards new client acquisition and retention.
• Meet set category and consignment % of total business goals as defined by management.
• Support the sales process as needed.
• Assist in facilitating solutions to customer issues in addition to directly managing escalated customer issues or complaints.
• Support sales staff with consignments.
• Ensure the highest level of customer service.
• Compliance with Policies and Procedures.
• Enforce compliance with policies and procedures.

Reporting:

• Perform daily reporting and analysis as directed.
• Ensure store visual merchandising standards are met and maintained.
• Support the Visual Merchandising Manager in planning and executing any necessary changes in visual environment.
• Review sales frequently and take action on visual merchandising to maximize sales.

Staff Training and Development:

• Coaching on the spot of sales associates to give clear constructive feedback based on facts and observations.
• Assist Store Manager by making recommendations towards the recruitment and development of associates.
• Identify associates training needs to be shared with the Store Manager to implement regular category meetings.
• Providing training and direction to staff.
• Shared responsibility for P&L of the store.
• Maintaining inventory accuracy and shrink rates within company standards by regularly following up with operations and executing initiatives as needed.

Requirements

• The ideal candidate will thrive in a fast-paced environment.
• Be an expert in customer service and be a natural leader.
• At least 2 years Jewellery Retail experience.
• Excellent verbal communication, and the ability to convey important information clearly and effectively.
• Strong leadership and initiative.
• Excellent delegator and mediator.
• Responsible, goal oriented and organized.
• Confident, proactive, and willing to take challenges.
• Professionally presented.
• Be articulate with an outgoing and friendly personality.
• Be confident in dealing with high end clients with an ability to read and understand people.
• Have initiative and demonstrate an ability to lead others by your example.
• Previous jewellery/luxury retail industry experience.