Training Coordinator

Weir & Sons; Dublin; On-site; EUR 52,000 - 68,000; Full time

Job summary

Weir & Sons is seeking a Training Lead to design, implement and manage an in-house training program across our luxury retail network. You will design onboarding, deliver brand and product training, and run workshops on policies and procedures to ensure elevated client experiences.

The role requires 3+ years in training design and facilitation, strong presentation skills, and an ability to build internal and external client relationships. Weekend work may be required.

Qualifications

• 3+ years of training design and facilitation experience in a luxury retail setting.
• Bachelor's Degree or equivalent required.
• Strong knowledge of training frameworks and methodologies.
• Excellent written, verbal and presentation skills.
• Ability to inspire and motivate employees at all levels.

Responsibilities

• Plan, implement and manage a structured in house training program.
• Design and deliver onboarding/induction presentations.
• Support with brand and product training content.
• Deliver internal workshops on guidelines and procedures.
• Measure ROI with reporting on training activity and impact.
• Lead and monitor the Mystery Shopping programme.
• Collaborate with store leaders to align training with business goals.
• Identify talent progression opportunities and create development plans.

Skills

Training design

Facilitation

PowerPoint

Excel

Client relationships

Communication skills

Time management

Interpersonal skills

Weekend availability

Education

Bachelor's Degree or equivalent

Tools

PowerPoint

Excel

Job description

• Plan, implement and manage a structured in house training program.
• Design and deliver the onboarding/induction presentation.
• Support with the training from our brands, as well as product knowledge.
• Deliver internal Workshops on uniform guidelines, company policies and procedures.
• Focus training efforts to support business objectives and team development needs; measures the contributions of the training function in support of the overall business needs.
• Conduct regular TNA and LNA company wide.
• Manage the creation of required training on a timely basis, adapt and scale content based upon the needs of business and stores.
• Identify retail skill gaps and adapt the training plan to address the training priorities of each department in partnership with key stakeholders.
• Provide timely and detailed reporting following all training activity, ensuring brand and internal objectives have been met and ROI achieved.
• Lead and monitor the Mystery Shopping programme.
• Serve as the Training Lead with the Retail Managers; liaise with other areas of the business in supporting their training needs, from both a content and a facilitation perspective.
• Consistently collect feedback from stores to ensure our teams are trained to successfully perform their jobs at the highest level and offer an elevated client experience.
• Identify potential talent progression opportunities, and in partnership with key stakeholders, create an IDP to maximise these opportunities.

JOB SKILLS, REQUIREMENTS & ATTRIBUTES:

• 3+ years of training design and facilitation experience in a luxury retail setting, preferred.
• Batchelor’s Degree or equivalent.
• Strong knowledge of training frameworks.
• Ability to inspire and motivate employees, at all levels, to excellence.
• Track record in building internal and external client relationships.
• Passion for elevated service and flawless client experience.
• Outstanding written, verbal and presentation skills.
• Strong PowerPoint and Excel skills are essential.
• Strong drive for results and reaching milestones.
• Excellent organisational and time management skills
• Stellar interpersonal skills: the ability to communicate effectively both verbally and in writing.
• Ability to work weekends from time to time, if and when it’s needed.

Weir & Sons is an equal opportunities employer.