Assistant Front Office Lead - Guest Experience & Revenue

Hospitaliti; Killarney; Sur place; EUR 38 000 - 55 000; Plein temps

Avantages offerts par ce poste

Discounts on Hotel Stays

Staff rates across the collection

Meals on Duty

Free Coffee on Duty

Discounts for Take-Away

Career Progression

Employee Fitness

Employee Wellness

Learning & Development

Internships in various departments

Résumé du poste

O’Donoghue Ring Collection in Killarney is seeking an experienced Assistant Front Office Manager or Front Office Supervisor to lead a busy reception team and ensure exceptional guest service. You will drive revenue, manage guest requests, and maintain high standards across the hotel, spa, and other outlets.

The role emphasizes strong leadership, clear communication, and meticulous attention to detail, with Opera Cloud experience considered a plus.

Qualifications

• Experience as Assistant Front Office Manager or Front Office Supervisor in a busy 4-star hotel.
• Excellent communication and leadership skills are essential.
• Strong attention to detail and customer-focused approach.
• Experience with Opera Cloud is advantageous.

Responsabilités

• You will ensure all guests queries are handled promptly and efficiently.
• Day to day management of the reception team members.
• Enable the team members to be able to carry out their duties to the standards expected.
• Lead the team to provide the highest level of guest service and ensuring that standards are maintained at all times.
• Meet and exceed our guest requests.
• Maximize in room revenue, occupancy percentage through efficient yield management in conjunction with the Sales & Revenue Manager.
• Assist in the compilation and achievement of the accommodation budget.
• Constantly liaise with the housekeeping manager to ensure all guest requests are actioned.
• Ensure the health and safety of all guests and employees.

Connaissances

Front Office management

Leadership

Communication

Attention to detail

Opera Cloud

Outils

Opera Cloud

Description du poste

O’Donoghue Ring Collection in Killarney is seeking an experienced Assistant Front Office Manager or Front Office Supervisor to lead a busy reception team and ensure exceptional guest service. You will drive revenue, manage guest requests, and maintain high standards across the hotel, spa, and other outlets.

The role emphasizes strong leadership, clear communication, and meticulous attention to detail, with Opera Cloud experience considered a plus.