Reservations Specialist – Luxury Hotels & Spa (Killarney)

Hospitaliti; Killarney; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salaries

Discounts on Hotel Stays

Staff rates for accommodations

Job summary

O'Donoghue Ring Collection in Killarney is seeking an experienced Reservations Agent to join our team.

You will process bookings by email and phone, handle no-shows, maximize sales opportunities, and communicate guest requests to all departments. Fluent English required, organised, customer-focused.

Notable perks include staff discounts, meals on duty, and career progression opportunities within our vibrant hotel collection.

Qualifications

• Previous experience in an associated role is an advantage.
• An organised professional.
• Passionate about customer care.
• Must have fluent written & spoken English.

Responsibilities

• Process reservation bookings for the collection of hotels by both email and phone.
• Thoroughly investigate any no-shows with each Reception desk.
• Ensure that all sales opportunities are maximized.
• Ensure all guest requests are communicated to all departments.
• Update hotel availability and constantly update the reservations system.

Skills

Customer service

Organised

Team player

Fluent English

Job description

O'Donoghue Ring Collection in Killarney is seeking an experienced Reservations Agent to join our team.

You will process bookings by email and phone, handle no-shows, maximize sales opportunities, and communicate guest requests to all departments. Fluent English required, organised, customer-focused.

Notable perks include staff discounts, meals on duty, and career progression opportunities within our vibrant hotel collection.