Assistant Business Manager

Charlotte Tilbury; Limerick; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Region-specific benefits

Induction programme

Career development

Wellness program

Job summary

Charlotte Tilbury in Limerick is seeking an Assistant Business Manager to drive store performance and customer experience on Brown Thomas Limerick. You will lead with energy, coach your team, and collaborate with the Business Manager to meet sales targets and deliver exceptional brand standards.

The role focuses on people development, visual merchandising, and proactive customer engagement to maintain the shop’s premium position. A strong brand ambassador spirit is essential.

Qualifications

• Retail management experience is required.
• Passion for the beauty industry.
• Strong commercial acumen.
• People management experience.
• Strategic planning experience.

Responsibilities

• Drive financial results in store to meet and exceed targets and KPIs.
• Support the Business Manager to set and communicate sales targets to Retail Artists.
• Lead by example to promote exceptional customer service and customer experience.
• Coach and give feedback to the team to meet Charlotte Tilbury standards.
• Extend exceptional customer service beyond in-store experience and grow the customer database.
• Develop individual and team development plans and conduct regular reviews.
• Foster a positive team culture through meetings and collaborative management.
• Propose plans and events to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness, and hygiene.
• Maintain grooming standards to inspire the team.

Skills

Retail management

People management

Strategic planning

Commercial acumen

Customer focus

Job description

Assistant Business Manager - Brown Thomas Limerick

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter.

As a Assistant Business Manager you will:

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Who you will work with

• Reporting to the Business Manager
• Working with the retail team

About you

• Retail management experience
• A genuine passion for the beauty industry.
• Commercial acumen
• People management experience.
• Strategic planning experience

Benefits

• We provide a range of magical benefits tailored to each region.
• Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We offer a structured induction programme – Start of a Dream.
• Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals.
• Wellness and social benefits including Assist Programs and regular social connects with colleagues.