Spa & Retail Trainer (Ireland)

Elemis; Ireland; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Staff discount on Elemis products &spa

Car allowance

Enhanced parental leave

Income protection & Life Assurance

25 days holiday + birthday off

Pension scheme

Employee Assistance Programme

Job summary

Elemis is seeking a Spa & Retail Trainer for Ireland to educate and elevate Retail and Spa teams. You will coach across regional locations, delivering hands-on training for treatments, products and commercial excellence.

This role emphasizes developing talent, driving customer experiences and contributing to growth. The successful candidate will have Beauty Therapy qualifications and experience in luxury retail or spa education, with strong presentation and coaching skills.

Qualifications

• Beauty Therapy NVQ Level 3 or equivalent is required.
• Experience in Retail, Spa or customer-facing luxury environments is preferred.
• Experience delivering training and coaching is essential.
• Strong commercial awareness and ability to drive performance.
• Ability to facilitate, present and communicate effectively.
• Confident in demonstrating treatments and coaching teams.

Responsibilities

• Develop confident, knowledgeable Retail and Spa teams across education pillars.
• Deliver face-to-face, virtual and streamed education on products and services.
• Coach teams to deliver treatments safely, confidently and consistently.
• Identify development needs and create targeted coaching plans.
• Provide practical, real-time coaching in stores, spas and events.
• Support onboarding, launches and seasonal campaigns.
• Equip managers to continue education between visits.
• Travel to store locations and contribute to brand activations.

Skills

Beauty Therapy

Retail experience

Training delivery

Commercial awareness

Facilitation

Presentation skills

Communication

Coaching

Time management

Driving licence

Education

NVQ Level 3 Beauty Therapy or equivalent

Job description

Spa & Retail Trainer (Ireland)

Department: Education

Employment Type: Permanent - Full Time

Location: All Brands, Ireland

Compensation: €38,000 / year

Description

At ELEMIS, exceptional customer experiences begin with exceptional education. Founded in 1989, we are a global British luxury skincare brand and proud B-Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Spa & Retail Trainer, you’ll bring our award-winning treatments and products to life through inspiring education and hands‑on coaching. Working alongside Retail and Spa teams across your region, you’ll build their confidence, expertise and commercial capability—helping them deliver unforgettable experiences and achieve sustainable growth.

This is an exciting, highly visible opportunity for an engaging educator who loves developing people, connecting with customers and representing an iconic British skincare brand.

Key Responsibilities

To develop confident, knowledgeable and commercially focused Retail and Spa teams through three key education pillars:

• Treatment Excellence
• Product Expertise
• Commercial Excellence

Through engaging learning & real-time field coaching, you’ll ensure teams consistently deliver outstanding treatments, expert recommendations and premium customer experiences. You’ll work closely with Area Managers, Spa Business Partners and location leaders to identify development needs and ensure education supports local priorities and commercial performance.

• Deliver engaging face-to-face, virtual and streamed education across ELEMIS products, treatments and services.
• Coach therapists and Retail teams to deliver treatments safely, confidently and consistently.
• Develop expertise in ingredients, product benefits, personalised routines and compelling brand storytelling.
• Strengthen consultation, recommendation and selling skills to improve conversion, average transaction value, retail attachment and repeat business.
• Use performance data and field observations to identify coaching priorities and create targeted development plans.
• Provide practical, real-time coaching within stores, spas, partner locations and customer events.
• Support onboarding, product and treatment launches, seasonal campaigns and peak trading activity.
• Equip managers to continue developing their teams between Trainer visits.
• Support new store openings, spa launches, masterclasses, conferences and brand activations.
• Contribute field insight to videos, guides, coaching tools and digital learning content.
• Share best practice and celebrate success across the ELEMIS Retail and Spa network.
• Act as a credible and passionate ELEMIS brand ambassador at every opportunity.

Regular UK travel and occasional overnight stays are required. Some evening and weekend work may be needed for events, with appropriate notice and time off in lieu. Opportunities may also arise to support international conferences, distributor education and global launches.

Skills, Knowledge and Expertise

We are looking for someone who combines a passion for education with strong customer and commercial instincts.

• Beauty Therapy qualification to NVQ Level 3 or equivalent, including relevant facial and body treatment knowledge.
• Experience working within Retail, Spa, Beauty or a customer-facing luxury environment.
• Experience delivering training, education or coaching.
• Strong commercial awareness and understanding of Retail or Spa performance.
• Excellent facilitation, presentation and communication skills.
• Confidence demonstrating and coaching practical treatment techniques.
• Ability to build positive and trusted relationships with a range of stakeholders.
• A supportive and encouraging approach to developing others.
• Strong organisation, planning and time-management skills and confidence working independently within a field-based role.
• Full UK driving licence and flexibility to travel regularly.

Benefits

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Car Allowance
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive