Apprentice Service Advisor Audi Limerick

Joe Duffy Group; Limerick; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Employment Assistance Programme

Bike to Work Scheme

22 days Annual Leave

Life cover

Active Social Club

PRSA

Job summary

Joe Duffy Group in Limerick is seeking an Apprentice/Trainee Service Advisor for our Audi dealership. You will be the focal point for customers requiring servicing, repairs or parts, and you’ll coordinate with the workshop to deliver clear updates and great service.

This is a fantastic entry‑level opportunity with excellent training, progression potential and a competitive salary and benefits package. Based at Ballysimon Road, Limerick, the role is full‑time and customer‑focused.

Qualifications

• Professional; highest standards of courtesy and efficiency.
• Ability to work under pressure and handle demanding customers.
• A proactive and learn‑driven mindset; full license required.

Responsibilities

• Be the focal point for Audi customers needing servicing, repairs or parts.
• Coordinate information flow between workshop, dealership and customers.
• Manage service enquiries by phone and walk‑ins.
• Explain work to be carried out and obtain customer authorisation.
• Maintain accuracy in stock, parts IDs and workshop loading system.
• Assist with customer dissatisfaction following dealership procedures.

Skills

Excellent presentation

Customer service

Communication skills

Computer literacy

Can do attitude

Attention to detail

Full driving licence

Tools

MS Office

CDK/Kerridge (desirable)

Job description

Location

Ballysimon Road, Limerick

Salary

We offer an excellent salary and benefits package

Hours

Full‑Time

Closing date

31 Jul 2026

Due to on‑going growth within the group, we are now recruiting for an Apprentice/Trainee Service Advisor to join our modern Audi Limerick dealership.

Joe Duffy Group is Ireland’s leading motor retailer representing 21 brands across 23 dealerships with a team of 650 employees and an enviable franchise portfolio of world‑leading brands.

In May 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday Independent. Our competitive advantage is underpinned by the quality of the people we employ and the unrivalled career path we can offer. We are looking to recruit a dynamic and ambitious individual that displays drive, passion, energy, talent and integrity.

This is a fantastic opportunity to develop your skills and offers genuine opportunities for career progression and advancement in the motor trade.

Responsibilities

• To be the focal and experienced point of contact for Audi customers requiring servicing, repair or parts for their vehicles.
• Managing the flow of information between the workshop, the rest of the Dealership and the customer, delivering excellent customer service at all times.
• To manage service telephone and walk‑in enquiries on behalf of the dealership.
• Qualify service and/or parts needs and diagnose vehicle running problems where appropriate.
• Establish understanding and an agreement with the customer of the work to be carried out.
• Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
• Manage the handover and administration of Customer Service Vehicles, explaining the work carried out on the vehicle and ensuring customers full understanding and authorisation.
• Manage any necessary liaison with department manager regarding customer dissatisfaction, following up in line with dealership procedures.
• Understand and adhere to manufacturer brand service requirements.
• Maintain safe working practices and abide by the working rules and standards of the dealership.
• Maintain product knowledge on the full Audi parts range.
• Maintain relevant systems ensuring accuracy at all times.
• Receiving and identifying stock and checking goods from suppliers.
• Providing customers and the Service team with the relevant parts as required.
• Ensuring that items can be correctly located in stores.
• Ensuring accurate identification of customer needs by means of parts catalogues and computerised stock lists.
• Implementing discount structures as applicable.

Candidate Requirements

• Excellent personal presentation and always reflects the company's corporate image.
• Professional; highest standards of courtesy & efficiency; enthusiastic.
• Computer literate – to be able to record / amend customer details accurately.
• Ability to work under pressure and remain calm – to handle upset / demanding customers effectively.
• A ‘Can Do’ attitude, willingness to learn and follow instruction.
• Accuracy in detailing customer requirements and record on appropriate system.
• A full, clean Irish or EU driving licence.

Likely to be/have

• Good oral and written communication skills.
• Impeccably well‑presented to work in a corporate environment.
• Excellent organisational skills.
• An ability to absorb and understand technical data and explain it to our customers as required.
• Computer literate with experience of using Microsoft Office.
• Any experience of using CDK/Kerridge would be desirable.

Benefits

• Employment Assistance Programme.
• Industry‑leading training and progression plans.
• Bike to Work Scheme.
• 22 days of Annual Leave.
• Life cover.
• Active Social Club.
• PRSA.

If you are passionate about customer service, are driven and ambitious and believe that you have what it takes then submit your CV and cover letter online today!