Application Support Analyst - Contract

Morgan McKinley; Cork; Hybrid; EUR 52,000 - 76,000; Full time

Job summary

Morgan McKinley in Cork, Ireland seeks an Application Support Analyst for a 12-month hybrid contract. You will manage access, troubleshoot issues, and support Power BI, Power Automate, and Excel-based data workflows across clinical software.

Candidates should have 4+ years in similar roles, strong documentation skills, and a meticulous approach to compliance and SLA management.

Qualifications

• 4+ years of experience as an Application Support Analyst or similar role.
• Hands-on experience with Power Automate flows.
• Experience with Power BI reports and dataflows to diagnose refresh errors.
• Strong Excel skills for data reconciliation (PivotTables, filters, vlookups).
• Working knowledge of SharePoint, Word, and Outlook.
• Attention to detail and compliance with SOPs.

Responsibilities

• Manage application access, account setups, reactivations, and permission updates.
• Investigate access issues with Power BI dashboards and logs.
• Run and troubleshoot Power BI dataflows and Power Automate workflows.
• Perform data reconciliation using Excel and SharePoint across vendor records.
• Maintain SOPs and audit-ready documentation for regulatory inspections.

Skills

Analytical thinking

Attention to detail

Communication skills

Regulatory compliance

Tools

Power BI

Power Automate

Excel

SharePoint

Word

Outlook

Job description

Application Support Analyst

Cork, Ireland (Hybrid)

12 month contract

Key Responsibilities

• Application Access & Ticket Management: Action a high-volume shared Outlook inbox as the primary analyst for account setups, reactivations, role adjustments, and permission updates across specialized clinical software applications.
• Access Troubleshooting & Root-Cause Analysis: Use Power BI dashboards and application records to investigate access issues, diagnose missing permissions, and resolve account errors for clinical monitors and site staff in line with defined SLAs.
• Low-Code Operations & Data Refreshes: Run, monitor, and troubleshoot day-to-day Power BI semantic models/dataflows and Power Automate workflows supporting provisioning, system notifications, and reporting.
• Data Reconciliation & Audit Preparation: Download active user logs across external platform vendors, conducting data audits using Microsoft Excel and SharePoint to ensure consistency between internal systems and vendor records.
• Quality, SOPs & Compliance: Maintain clear technical process documentation and work instructions in Word. Support root-cause analysis for recurring application issues and ensure all user access records are audit-ready for regulatory inspections.

What We Are Looking For

• Experience: 4+ years of experience as an Application Support Analyst, IT Service Desk Specialist, User Access Administrator, or Operations Support Specialist.
• Technical Proficiency:
• Hands-on experience running, monitoring, and troubleshooting Power Automate flows.
• Practical experience navigating Power BI reports/dashboards with the ability to understand underlying dataflows/semantic models to diagnose refresh errors.
• Solid Excel skills for data reconciliation (PivotTables, filters/sorting, lookups).
• Working knowledge of Microsoft SharePoint (lists and libraries), Word, and Outlook.
• Operational Excellence: Exceptional attention to detail with a proven ability to follow strict business rules and compliance requirements accurately and consistently.
• Communication & SLA Management: Strong written communication skills to liaise professionally with cross-functional internal teams, clinical monitors, and external vendors.