Aparthotel General Manager — Guest Experience Leader

Staycity Group; Dublin; On-site; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Paid family leave

Private health and dental insurance

Bonus scheme linked to performance

Discounted overnight rates for you and

Refer-a-friend bonus up to €550

Cycle to work scheme

Education support

Employee Assistance Program (EAP)

Elevate leadership program

Job summary

Staycity Group is seeking a General Manager for our Tivoli aparthotel in Dublin to shape the guest journey and drive performance in a fast-paced environment.

You will lead front office, housekeeping, maintenance, sales and revenue teams, ensuring adherence to Staycity SOPs and delivering standout guest experiences. A strategic, people-focused mindset is essential, with a track record of improving operations and revenues.

Qualifications

• Proven leadership experience and 3+ years in a similar level role, with significant hotel/aparthotel sector experience.
• Full working proficiency in English.
• Demonstrated success in driving revenues through strategic management of commercial initiatives.
• Humble and approachable, fostering a positive and inclusive work environment.
• Forward-thinking and innovative, always looking for opportunities to improve operations.
• Self-motivated and able to inspire and lead the team effectively.
• Energetic, flexible, and adaptable to changing circumstances.
• Possesses a keen eye for detail and is highly organized.
• Ability to adapt effectively and make decisions under pressure.
• Proficiency in engaging in strategic business discussions at a higher level.
• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business.
• Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team.
• A bachelor's degree in Hospitality Management or a related field is preferred

Responsibilities

• Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue.
• Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner.
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible.
• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations.
• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals.
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

Skills

Leadership

Revenue management

Strategic thinking

Team leadership

Communication

Organized

Decision making under pressure

Education

Bachelor's degree in Hospitality Management

Job description

Staycity Group is seeking a General Manager for our Tivoli aparthotel in Dublin to shape the guest journey and drive performance in a fast-paced environment.

You will lead front office, housekeeping, maintenance, sales and revenue teams, ensuring adherence to Staycity SOPs and delivering standout guest experiences. A strategic, people-focused mindset is essential, with a track record of improving operations and revenues.