Albany Beck is a specialist Financial Services Consultancy helping institutions deliver complex change and transformation while building the internal capability to sustain it. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development.
Role Overview
We are seeking an experienced AML/KYC Team Lead with strong Fenergo experience to lead a team responsible for the timely and high-quality completion of client remediation files.
The successful candidate will have extensive hands-on experience in Client AML/KYC, ideally within a financial services, banking, or professional services environment, combined with proven
experience managing remediation teams and large-scale KYC reviews.
This is a delivery-focused leadership role. The Team Lead will be responsible for ensuring that the team consistently completes files on time, within scope and to the required quality standard, with files being appropriately quality-checked before they progress to the formal review/QA stage.
The role requires someone who can actively manage workflow and performance, identify blockers early, provide guidance on complex cases, and maintain a strong focus on both delivery and regulatory/KYC quality.
Key Responsibilities
- Lead, manage and motivate a team of AML/KYC remediation analysts.
- Allocate workloads effectively and ensure remediation activity remains aligned with agreed priorities and deadlines.
- Monitor individual and team performance against agreed volume, productivity, quality and turnaround-time targets.
- Drive the team to complete files within agreed timelines and scope.
- Identify capacity, workflow and performance issues early and take appropriate corrective action.
- Maintain clear visibility of the team's pipeline, outstanding work, ageing cases and upcoming deadlines.
- Conduct regular team meetings, performance reviews and one-to-one sessions.
- Support the development and coaching of team members to improve both productivity and quality.
AML/KYC & Remediation
- Provide subject-matter guidance on Client AML/KYC remediation, including CDD and EDD requirements.
- Review and challenge analysts' work where required, particularly on complex or higher‑risk clients.
- Ensure analysts understand the scope and requirements of each remediation exercise.
- Ensure client files are complete, accurate and appropriately evidenced before being submitted for formal review.
- Identify recurring quality issues and implement corrective actions.
- Support the team in resolving complex KYC issues, documentation gaps and data discrepancies.
- Ensure remediation activity is conducted in accordance with relevant AML/KYC policies, procedures and regulatory requirements.
- Maintain a strong focus on risk‑based decision‑making and appropriate escalation.
Fenergo
- Use Fenergo extensively to manage and monitor the remediation workflow.
- Ensure team members are following the appropriate Fenergo processes and maintaining accurate client records.
- Monitor workflow, case status and outstanding actions within Fenergo.
- Identify system/process issues that may impact delivery and escalate where appropriate.
- Support improvements to Fenergo workflows and processes based on operational experience.
Quality Assurance & Controls
- Establish a strong first‑line quality control mindset within the team.
- Ensure files are fully completed and internally checked before being submitted to the formal review/QA team.
- Monitor quality trends and identify common errors, omissions and recurring weaknesses.
- Provide targeted feedback and coaching to analysts based on quality findings.
- Work closely with the QA/Review team to understand feedback and prevent repeat issues.
- Maintain appropriate documentation and audit trails throughout the remediation process.
- Ensure that quality is not compromised in order to meet delivery targets.
Stakeholder Management & Reporting
- Provide regular updates to management on remediation progress, risks, blockers and delivery against plan.
- Escalate material issues promptly, with clear recommendations and proposed actions.
- Work closely with AML/KYC SMEs, QA/Review teams, Operations, Compliance and other relevant stakeholders.
- Produce and maintain accurate MI covering volumes, completion rates, ageing, quality and productivity.
- Communicate priorities and expectations clearly to the team and relevant stakeholders.
Essential Experience & Skills
- Extensive Client AML/KYC experience, ideally within banking, financial services or another regulated environment.
- Proven experience leading or managing AML/KYC remediation teams.
- Strong Fenergo experience is essential.
- Strong understanding of KYC/CDD/EDD processes and client due diligence requirements.
- Experience managing high‑volume remediation or periodic review programmes.
- Proven ability to manage teams against tight deadlines and measurable delivery targets.
- Strong understanding of quality assurance and the importance of completing files correctly before formal review.
- Strong attention to detail and ability to identify gaps, inconsistencies and potential risks.
- Excellent organisational and prioritisation skills.
- Strong communication and stakeholder management skills.
- Ability to analyse MI and use data to manage team performance.
- Ability to challenge constructively and provide clear, actionable feedback.
- Strong escalation and problem‑solving skills.
- Experience working within a large‑scale KYC remediation programme.
- Experience within a bank, investment bank, asset manager, wealth manager or other regulated financial institution.
- Experience with complex legal entity structures and institutional/corporate clients.
- Experience with Enhanced Due Diligence (EDD).
- Experience dealing with PEPs, sanctions, adverse media and other higher‑risk KYC considerations.
- Experience working within a three‑lines‑of‑defence or similar control environment.
- Experience supporting process improvement or operational change within AML/KYC.