Air Export Operations Lead

DSV - Global Transport and Logistics; Shannon; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Cycle Scheme

Employee counselling

Company Pension

Job summary

DSV – Global transport and logistics in Shannon is seeking an Air Export Operational Supervisor to lead daily airfreight exports, plan workloads, and ensure service levels. You will manage a team, organise cover, and drive on-time performance.

The role focuses on maintaining efficient processes, delivering against KPIs, and providing coaching to teammates while working in a busy, customer-focused environment. Candidates should have experience in airfreight leadership and a proactive approach.

Qualifications

• Experience in a Team Leader or senior operational role within airfreight.
• Strong understanding of import/export processes and logistics operations.
• Ability to lead, motivate, and support teams in a fast-paced environment.
• Structured, detail-oriented approach with a focus on quality and performance.
• Confidence handling escalations and making decisions under pressure.
• Commercial awareness and understanding of customer service agreements.
• Strong communication skills and ability to drive consistent ways of working.

Responsibilities

• Plan and coordinate daily workloads, ensuring fair and effective task allocation
• Organise cover for holidays, absences, and peak periods to maintain service continuity
• Support the team in prioritising urgent, time-sensitive shipments and KPI-critical tasks
• Ensure customer KPIs and service expectations are clearly understood and consistently delivered
• Monitor operational performance and act early when service levels are at risk
• Support performance recovery activities where additional focus is needed
• Maintain clear, accurate, and accessible work instructions for all customer lanes and processes
• Identify gaps, standardise ways of working, and ensure consistency across the team
• Act as the first point of escalation for operational and customer queries
• Resolve issues professionally and support the team in complex situations
• Identify scope creep and ensure work aligns with agreed customer requirements
• Highlight inefficiencies, cost risks, or uncharged activities to support commercial control
• Communicate operational updates clearly and ensure changes are implemented consistently
• Support your team through change and represent their feedback to management
• Identify training needs and support ongoing development across the team
• Promote cross-training and reduce reliance on individual knowledge
• Contribute to branch and departmental meetings with performance insights and operational updates

Skills

Team leadership

Airfreight operations

Import/export processes

Leadership & motivation

Structured, detail-oriented

Decision making under pressure

Commercial awareness

Communication skills

Job description

DSV – Global transport and logistics in Shannon is seeking an Air Export Operational Supervisor to lead daily airfreight exports, plan workloads, and ensure service levels. You will manage a team, organise cover, and drive on-time performance.

The role focuses on maintaining efficient processes, delivering against KPIs, and providing coaching to teammates while working in a busy, customer-focused environment. Candidates should have experience in airfreight leadership and a proactive approach.