AI-Driven Trust & Safety Policy Program Lead

HireTalent - Staffing & Recruiting Firm

Ireland

On-site

EUR 60,000 - 85,000

Part time

14 days+

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Job summary

HireTalent - Staffing & Recruiting Firm in Ireland is seeking a Program Management Contractor to join a leading global technology platform's Trust & Safety Policy team. You will drive cross-functional initiatives to improve team effectiveness, including quarterly OKRs, analytics dashboards, and advanced reporting.

You will translate complex operational issues into user stories and technical specs, develop AI-enabled solutions, and partner with product and engineering to scale processes and

Qualifications

3+ years of program management in tech or legal sectors.
BA/BS or equivalent; PM certs considered.
Experience turning operational pain points into user stories for product/engineering.
Strong data analysis, dashboards, and requirements handling.
Ability to design AI-powered workflow improvements.
Familiar with JIRA, Zendesk, Confluence.

Responsibilities

Serve as primary liaison to Trust & Safety operations, translating issues into user stories and specs.
Identify and implement AI opportunities to reduce triage and automate support.
Collaborate on metrics and analytics dashboards to enable international scaling.
Ensure data foundations support operational reporting on handling time and accuracy.
Enhance the transparency reporting program, including DSA reporting.
Establish and refine a prioritized roadmap for tooling and product improvements.

Skills

Program management

Communicating requirements

Data analytics

AI & automation

Education

BA/BS or equivalent

Tools

JIRA

Zendesk

Confluence

Job description

You will translate complex operational issues into user stories and technical specs, develop AI-enabled solutions, and partner with product and engineering to scale processes and

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