Trust & Safety Analyst — AI-Driven Policy & Analytics

Coyle Consulting; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Coyle Consulting in Ireland is seeking a seasoned Trust & Safety professional to mitigate risks across shopping experiences. The role combines policy expertise with analytical rigor and an interest in AI-powered tooling.

You will work with engineering and vendor teams to translate policy into scalable solutions, develop enforcement frameworks, and drive cross-functional initiatives across data labelling, model evaluation, and anomaly detection.

Qualifications

• 5–7 years of Trust & Safety experience.
• Strong understanding of Trust & Safety policies and enforcement.
• Strong analytical ability.
• Experience working in operational environments.
• Experience writing or developing policies, guidelines, or enforcement rules.
• Ability to work cross-functionally with engineering, operations, vendors, and other stakeholders.
• Ability to independently manage projects and drive initiatives forward.

Responsibilities

• Analyze Trust & Safety risks and trends across shopping and e-commerce.
• Develop and maintain policies, guidelines, and enforcement frameworks for risks.
• Review and analyze labelled data produced by operations or vendor teams.
• Support the development and launch of new classifiers for identifying policy violations in listings.
• Partner closely with engineering teams to translate policy requirements into scalable technical solutions.
• Coordinate with external vendor teams responsible for data labelling and enforcement.
• Investigate anomalies and changes in North Star metrics, reporting trends.
• Respond to escalations and coordinate appropriate enforcement responses.
• Develop scalable solutions to recurring Trust & Safety problems.
• Build datasets and evaluation frameworks to assess AI and ML systems.
• Explore and apply LLM-based tools and automation to improve workflows.
• Use AI tools to augment analysis and productivity, potentially building internal agents.
• Manage projects involving multiple stakeholders and drive initiatives.

Skills

Trust & Safety policy

Analytical thinking

Cross-functional collaboration

SQL querying

LLMs & AI tooling

Policy enforcement

Data trend analysis

Tools

Data labelling tools

Model evaluation tools

Job description

Coyle Consulting in Ireland is seeking a seasoned Trust & Safety professional to mitigate risks across shopping experiences. The role combines policy expertise with analytical rigor and an interest in AI-powered tooling.

You will work with engineering and vendor teams to translate policy into scalable solutions, develop enforcement frameworks, and drive cross-functional initiatives across data labelling, model evaluation, and anomaly detection.