AI-Driven Support Experience Product Manager

Triwill Group; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Stripe in Dublin, Ireland is seeking a Product Manager for Support Experience to improve Stripe’s user‑facing AI agent, which handles 100k+ conversations weekly. You’ll build agent capabilities, work with prompts, evals, skills and the tooling that shapes the conversational experience.

You will own ideation to delivery, partner with the Conversation UX and Platform teams, and define primitives for scalable AI interactions.

Qualifications

• 7–12+ years of industry product management experience (does not include internships or co-ops).
• Deep user empathy and a high bar for user experience.
• Experience leading cross-team initiatives from ideation to execution.
• Technical expertise: background in computer science (or similar).

Responsibilities

• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
• Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful.
• Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
• Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
• Redefine how we think about quality for agentic conversations.
• Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent

Skills

Product management

User empathy

Cross-team leadership

Technical background

Communication

Job description

Stripe in Dublin, Ireland is seeking a Product Manager for Support Experience to improve Stripe’s user‑facing AI agent, which handles 100k+ conversations weekly. You’ll build agent capabilities, work with prompts, evals, skills and the tooling that shapes the conversational experience.

You will own ideation to delivery, partner with the Conversation UX and Platform teams, and define primitives for scalable AI interactions.