Product Manager, AI Support Experience (Equity)

Stripe; Dublin; Hybrid; EUR 102,000 - 154,000; Full time

Benefits offered by this job

Equity

Bonus or commissions

Health benefits

Wellness stipend

Job summary

Stripe is seeking a Product Manager for Support Experience to improve the outcomes of our user-facing AI agent that handles 100k+ conversations per week. You will directly build agent capabilities to solve real-world user problems, getting hands-on with prompts, evals, skills, and the tooling that enables deep introspection.

You will collaborate with the Conversation UX and Platform teams to define the primitives we need and to accelerate adoption across Stripe’s product suite, helping millions

Qualifications

• 7–12+ years of industry product management experience
• Deep user empathy and a high bar for user experience
• Experience leading cross‑team initiatives from ideation to execution
• Technical expertise: background in computer science or similar
• Strong written and verbal communication skills

Responsibilities

• Make Stripe's conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
• Be opinionated on the UX for conversational AI - define primitives needed to be successful.
• Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
• Create continuous improvement loops from problems to AI solutions and accelerate those loops.
• Redefine how we think about quality for agentic conversations.
• Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent

Skills

Product management

User empathy

Cross-team leadership

Technical background

Communication

Job description

Stripe is seeking a Product Manager for Support Experience to improve the outcomes of our user-facing AI agent that handles 100k+ conversations per week. You will directly build agent capabilities to solve real-world user problems, getting hands-on with prompts, evals, skills, and the tooling that enables deep introspection.

You will collaborate with the Conversation UX and Platform teams to define the primitives we need and to accelerate adoption across Stripe’s product suite, helping millions