AI-Driven Product Manager for Global Customer Support

SAP SE; Tallaght; On-site; EUR 70,000 - 100,000; Full time

Job summary

SAP SE is seeking a Product Manager for the Global Customer Support team in Ireland. You will drive AI-powered solutions, turning business and user needs into a clear product vision, with engineering, UX, data science, and support teams to deliver measurable impact.

You will define outcome-focused roadmaps, balance customer value with business priorities, and track success metrics across the product lifecycle to maximise adoption and outcomes.

Qualifications

• Proven experience in software product management.
• Experience with AI-powered products or AI technologies is a strong advantage.
• Strong ownership, accountability, and execution skills.

Responsibilities

• Drive the strategy, development, and adoption of AI-powered solutions for SAP Global Customer Support.
• Translate business and user needs into a clear product vision, actionable requirements, and innovative designs with cross-functional teams.
• Define and drive outcome-focused roadmaps aligned with customer support goals and data-driven insights.
• Track success metrics and leverage AI across the product lifecycle to accelerate delivery and improve outcomes.

Job description

SAP SE is seeking a Product Manager for the Global Customer Support team in Ireland. You will drive AI-powered solutions, turning business and user needs into a clear product vision, with engineering, UX, data science, and support teams to deliver measurable impact.

You will define outcome-focused roadmaps, balance customer value with business priorities, and track success metrics across the product lifecycle to maximise adoption and outcomes.