Product Manager, AI Support Experience

Uncover; Dublin; Hybrid; EUR 90,000 - 150,000; Full time

Job summary

Stripe is seeking a Product Manager for Support Experience to improve outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.

You’ll directly build agent capabilities to solve real-world user problems. You’ll work across teams to identify primitives, ship AI skills, and create continuous improvement loops, accelerating these efforts and

Qualifications

• 7–12+ years of industry product management experience (does not include internships or co-ops).
• Deep user empathy and a high bar for user experience.
• Experience leading cross-team initiatives from ideation to execution.
• Technical expertise: background in computer science (or similar).
• Strong written and verbal communication skills.

Responsibilities

• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying customer problems and building solutions to them.
• Be opinionated on the UX for conversational AI - the best experiences are a hybrid of UI and conversation - you’ll need to identify the primitives we need to build to be successful.
• Build, ship and iterate on AI skills, and help build the systems that enable the rest of Stripe to do the same.
• Create continuous improvement loops from problems to scaled AI solutions and relentlessly accelerate those loops.
• Redefine how we think about quality for agentic conversations.
• Partner with the Conversation UX and Platform teams to unlock novel capabilities for the AI agent.

Skills

AI product management

User empathy

Cross-team leadership

CS background

Communication

Job description

Stripe is seeking a Product Manager for Support Experience to improve outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like.

You’ll directly build agent capabilities to solve real-world user problems. You’ll work across teams to identify primitives, ship AI skills, and create continuous improvement loops, accelerating these efforts and