Service Transformation Lead: CX & AI Focus

Allianz Ireland; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Remuneration package

Pension scheme contributions

Health insurance

Working from home allowance

Wellbeing benefits

Onsite gym

Onsite parking

Free lunches

Job summary

Allianz Ireland is seeking a Service Transformation Manager to shape the product vision and drive the multi-year transformation of service journeys. Based in Dublin with a hybrid working model, the role focuses on modernising core service technology, AI integration and customer-centric delivery.

You will partner with Product, IT and business stakeholders to define objectives, manage budgets, prioritise workstreams and ensure benefits realisation.

Qualifications

• Experience leading business, service or digital transformation in financial services or a similarly regulated industry.
• End-to-end project and programme management accountability across a portfolio of transformation initiatives.
• Delivery of complex transformation programmes involving multiple stakeholders and functions.
• Experience delivering customer experience, platform modernisation and digital transformation initiatives.
• Strong cross-functional collaboration across Operations, IT, Risk, Compliance and Customer Experience.

Responsibilities

• Define product vision and roadmap aligned with business priorities and partner with Product Managers to shape the product vision.
• Embed CX requirements in strategy, annual plans and roadmaps, testing solutions against them at review and approval stages.
• Own the business case and value proposition, ensuring alignment with priorities.
• Define objectives and success metrics with senior stakeholders and oversee post-go-live hypercare and benefits tracking.
• Manage tactical budget and align with product vision and business strategy.
• Set annual and quarterly priorities and ensure the backlog reflects value and feasibility.
• Coordinate feasibility assessments and ensure availability of key business input for delivery.
• Facilitate decision-making on scope, trade-offs and value realisation at senior levels.
• Collaborate with Product to plan releases and communicate delivery timelines within the business function.
• Support governance, reporting and control processes with Product and IT.

Skills

Digital transformation

Product vision & strategy

Agile/Scrum

Stakeholder management

Budget management

Delivery coordination

Business case development

CX by design

Job description

Allianz Ireland is seeking a Service Transformation Manager to shape the product vision and drive the multi-year transformation of service journeys. Based in Dublin with a hybrid working model, the role focuses on modernising core service technology, AI integration and customer-centric delivery.

You will partner with Product, IT and business stakeholders to define objectives, manage budgets, prioritise workstreams and ensure benefits realisation.