AI-Driven Scaled Customer Success Manager

Fin; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Equity in startup

Lunch provided each weekday

Health and dental insurance

Job summary

Fin is building a Scaled Customer Success team to help more customers adopt Fin’s AI-powered suite at scale. You’ll be the trusted guide, helping customers obtain real value and embedding Fin across the journey from purchase to expansion.

If you’re excited by AI, product adoption, and operational excellence, this is your role in shaping how scaled CS works in practice for a fast-growing startup.

Qualifications

• 3-5 years of experience in a customer-facing role in SaaS / technology / product success or similar.
• Strong interest in / experience with AI & automation support tools; ability to explain AI/Fin features and use cases to customers.
• Comfortable discussing technical topics such as APIs, integrations, and workflows with customers.
• Excellent communication skills: breaking down complex product topics for executives, operations, and support leaders.
• Data-driven mindset: monitor usage metrics, define success metrics, and adapt strategy.
• Self-starter, entrepreneurial, able to build processes from scratch.
• Strong relationship builder: maintain trust with many customers and partner with internal stakeholders.

Responsibilities

• Drive broad product adoption with focus on Fin and AI-powered features.
• Design, implement, and iterate engagement strategies and playbooks for scale.
• Own implementation and onboarding conversations to set customers up for Day 1 success.
• Monitor usage and health signals, identify risks and expansion opportunities.
• Collaborate with Sales, Solution Engineering, Education, and Product for a seamless journey.
• Feed Voice of the Customer insights into product roadmap and training.
• Define processes, tools, metrics, and models for high-volume, high-value scaled CS.

Skills

Customer-facing role

AI & automation

APIs & integrations

Executive communication

Data-driven mindset

Self-starter

Relationship building

Job description

Fin is building a Scaled Customer Success team to help more customers adopt Fin’s AI-powered suite at scale. You’ll be the trusted guide, helping customers obtain real value and embedding Fin across the journey from purchase to expansion.

If you’re excited by AI, product adoption, and operational excellence, this is your role in shaping how scaled CS works in practice for a fast-growing startup.