Aftersales Technical Support Engineer

Ashgrove Renewables; Cork; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Company Pension

Performance related bonus

Bike to Work scheme

Onsite parking

Employee Discounts

Company Paid Leave

Further educational support, training

Job summary

Ashgrove Renewables is seeking an Aftersales Technical Support Engineer to be the first point of technical contact once a system has been installed. Your main focus will be solar PV, batteries and EV chargers, and you will also support our heat pump customers.

You will diagnose and resolve issues, mostly remotely, for customers, installers and colleagues, and prepare energy monitoring reports for our service contract customers.

Qualifications

• Experience in a technical support, field service or installation role, ideally in solar PV, heat pumps or the electrical/mechanical sector.
• Comfortable reading electrical and mechanical schematics and wiring diagrams.
• A logical, methodical approach to fault-finding, including working through problems remotely.
• Clear communication by phone and in writing, with the ability to explain technical issues to nontechnical customers.
• Well organised, able to manage a busy caseload and prioritise urgent issues.
• Takes ownership of issues and sees them through to resolution.
• Full training will be provided on our products, systems and processes, so if you have the right attitude and technical aptitude, we want to hear from you.

Responsibilities

• PV troubleshooting (main focus): Diagnose and resolve faults on PV systems, inverters, batteries and EV chargers using remote monitoring platforms and guided checks with customers and installers.
• Heat pump troubleshooting: Support Mitsubishi and Thermia heat pump systems, including error codes, controls, commissioning settings and performance issues, and arrange manufacturer warranty call-outs where needed.
• Customer support: Respond to customer calls and emails, explain technical issues in plain language and keep customers updated until their issue is resolved.
• Installer and colleague support: Give technical guidance to installers and subcontractors on site, and support the sales, design and scheduling teams with technical queries.
• Energy monitoring reports: Prepare energy monitoring reports for service contract customers, highlighting system performance, any issues found and recommended actions.
• Case management: Log, update and close support cases in Zoho CRM, assigning work to engineers or subcontractors and recording the outcome.
• Continuous improvement: Spot recurring faults and feed them back to the install and design teams, and help keep our troubleshooting guides up to date.

Skills

Solar PV troubleshooting

Heat pump troubleshooting

Remote support

Customer communication

Troubleshooting methodology

Education

Electrical or mechanical qualification

Tools

Zoho CRM

Remote monitoring platforms

Electrical schematics

Job description

Ashgrove Renewables is one of Ireland’s longest-established renewable energy specialists, delivering a range of sustainable energy-efficient solutions to homeowners and businesses nationwide for over 25 years. A trusted SEAI-registered contractor and One Stop Shop partner, Ashgrove supports a diverse client base, providing both single-measure installations, and end-to-end energy upgrade solutions. We also support a wide range of grant schemes, including CEG, One Stop Shop and the Vacant & Derelict Housing schemes.

Role overview:

As an Aftersales Technical Support Engineer, you will be the first point of technical contact oncea system has been installed. Your main focus will be solar PV, batteries and EV chargers, andyou will also support our heat pump customers. You will diagnose and resolve issues, mostlyremotely, for customers, installers and colleagues, and prepare energy monitoring reports forour service contract customers.

Key Responsibilities:

• PV troubleshooting (main focus): Diagnose and resolve faults on PV systems, inverters,batteries and EV chargers using remote monitoring platforms and guided checks withcustomers and installers. Brands include GoodWe, Huawei, Sofar, Solis, SAJ, Sigenergyand myenergi.
• Heat pump troubleshooting: Support Mitsubishi and Thermia heat pump systems,including error codes, controls, commissioning settings and performance issues, andarrange manufacturer warranty call-outs where needed.
• Customer support: Respond to customer calls and emails, explain technical issues inplain language and keep customers updated until their issue is resolved.
• Installer and colleague support: Give technical guidance to installers and subcontractorson site, and support the sales, design and scheduling teams with technical queries.
• Energy monitoring reports: Prepare energy monitoring reports for service contractcustomers, highlighting system performance, any issues found and recommendedactions.
• Case management: Log, update and close support cases in Zoho CRM, assigning workto engineers or subcontractors and recording the outcome.
• Continuous improvement: Spot recurring faults and feed them back to the install anddesign teams, and help keep our troubleshooting guides up to date.

Requirements

• Experience in a technical support, field service or installation role, ideally in solar PV,heat pumps or the electrical/mechanical sector, is an advantage but not essential. Arelevant electrical or mechanical qualification is equally welcome.
• Comfortable reading electrical and mechanical schematics and wiring diagrams.
• Alogical, methodical approach to fault-finding, including working through problemsremotely.
• Clear communication by phone and in writing, with the ability to explain technical issues to nontechnical customers.
• Well organised, able to manage a busy caseload and prioritise urgent issues.
• Takes ownership of issues and sees them through to resolution.
• Full training will beprovided on our products, systems and processes, so if you have the right attitude andtechnical aptitude, we want to hear from you.
• Competitive salary commensurate with your experience
• Company Pension
• Performance related bonus
• Bike to Work scheme
• Onsite parking
• Employee Discounts
• Company Paid Leave
• Further educational support, training and development opportunities