Verification Officer

SGS; Dublin; On-site; EUR 41,019,000 - 42,843,000; Full time

Benefits offered by this job

Pension scheme + Life Assurance

22 Days Annual Leave

Length of Service Awards

Health & Wellbeing initiatives

Bike to work & Taxsavers

Job summary

SGS is seeking a Verification Officer for the NDLS Centre in Santry. You will drive licence applications, verify identities and documents, and maintain high customer service standards in a fast-paced environment.

Role requires processing within defined timeframes, due diligence on submissions, and adherence to Front Office Solution and dual-screen workflows. Training, travel flexibility, and Saturday shifts are part of the role.

Qualifications

• Leaving certificate and/or FETAC 5 skills certificate.
• At least 1 year of Customer Service Experience.
• Excellent communication skills (verbal and written).
• Strong Computer Skills & general PC Proficiency
• Irish speaker is an advantage.

Responsibilities

• Process licence applications within defined timeframes with high customer service standards, including Identity Validation, Document Validation and NDLSFO business rules.
• Process applications within defined timeframes ensuring high standards of customer service.
• Ensure due diligence on all documents and image/signature captures uploaded to the NDLS Front Office Solution.
• Ensure compliance with use of Front Office Solution and Dual Screen Technology.
• Complete on-site and virtual training and maintain training records as directed by supervisor.
• Understand SOPs and procedures and any additional support material during the life cycle of the Verification Officer role.
• Report serious discrepancies, security breaches, or data breaches to Regional Supervisor and Head of Security.
• Flexibility to travel to cover in NDLS Centres other than base location.
• Commitment to working Saturdays as part of a fair roster.

Skills

Customer service experience

Communication skills

Computer skills

Problem solving

Irish speaker

Education

Leaving certificate / FETAC 5

Job description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management

Job Description

• Job Title: Verification Officer
• Location: Santry NDLS Centre
• Hours: 40 p/w
• Rate: €14.30p/h

Overview of the role

• Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
• To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
• Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution
• Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Flexibility to travel to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications

The ideal candidate for this role is someone who has experience in Customer Service oriented roles.

The successful candidate should have the following qualifications and experience:

• Leaving certificate and/or FETAC 5 skills certificate
• At least 1 year of Customer Service Experience
• Excellent communication skills (verbal and written)
• Strong Computer Skills & general PC Proficiency
• Problem‑solving abilities
• Excellent communication and people skills are vital to this role
• Irish Speaker is an advantage

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Pension scheme + Life Assurance
• 22 Days Annual Leave (increasing with service) plus bank holidays
• Length of Service Awards
• Health & Wellbeing initiatives
• Bike to work & Taxsavers tickets for Rail/Bus/Luas

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.