Administrator

Connected Health; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Connected Health in Tallaght seeks an Administrator to join the Training team and manage daily training administration. Reporting to the Training Manager, you will handle data entry, auditing, and ensure documentation is complete and accessible.

You will coordinate enrolments, maintain the training matrix, compile monthly/quarterly reports, and support KPI tracking. A proactive, highly organized approach and strong Microsoft Office skills are essential.

Qualifications

• 1+ year admin experience in a busy office environment
• 1+ year experience auditing and compliance processes
• Proficient in Word, Excel, Outlook

Responsibilities

• Provide excellent customer service - telephone and face to face
• Audit paperwork prior to filing and system entry to ensure documents are complete
• Upload data and manage reports to Learning Management System
• Enrolment in training, QQI maintenance
• Prepare monthly and quarterly reports and maintain audit-ready records
• Support management in key performance indicators
• Maintain training matrix and ensure staff complete training updates
• Coordinate with training department weekly
• Audit and file paperwork and prepare documents for archiving
• General office duties and maintain clean desk policy
• Answering phone calls and directing to appropriate departments

Skills

Admin experience

Audit/compliance

MS Office

Empathy

Proactivity

Organization

Communication

Time management

Tools

Learning Management Systems

Job description

About Us

Connected Health is Ireland's premium independent homecare service. We deliver multi-award-winning care that places the needs of our clients at the heart of everything we do. We are recruiting for an Administrator to join our Training team, in our Tallaght office, to manage the training administration.

About the role

Reporting to the Training Manager. You will be responsible for day to day management of the training function.

Skills required:

• Minimum of 1 years' experience as an administrator working in a busy/fast paced office environment
• Minimum of 1 years' experience of auditing and compliance processes
• Competency in Microsoft applications including Word, Excel, and Outlook
• Compassionate, empathetic nature with the ability to demonstrate patience and understanding
• Proactive approach to daily workload
• Highly organised and efficient
• Strong Communication Skills
• Good time management skill.

Desirable

• Knowledge of Learning Management Systems

Roles and responsibilities:

• Provide excellent customer service - telephone and face to face;
• Responsibility for auditing the paperwork prior to filing /allocating on the system to ensure all documents are complete, i.e. dates, signatures
• Uploading data and managing reports to Learning Management System
• Upload on the system (One Touch) ensure dates are in place for the reports that are exported from One Touch
• Help prepare for monthly and quarterly reports and maintain records and system to ensure audit, inspection compliant ( internal / external)
• Support the management in key performance indicators
• Complete oversight of the training matrix including liaising with staff to ensure they are completing their training updates when due
• Linking in with the training department weekly
• Enrolment in training, QQI maintenance
• Audit and file paperwork and prepare documents for archiving, appropriate use and management of digital files
• General office duties, manage all administration of area - clean desk policy throughout office
• Any other duties applicable to the post as requested by Senior Management
• Answering phone calls and directing to appropriate departments

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