Administrative and Systems Support Assistant

Brightwater Recruitment; Dublin; Sur place; EUR 21 000 - 34 000; Plein temps

Résumé du poste

Brightwater Recruitment is working with a well-established organisation to recruit an Administrative & Systems Support Assistant to join their Digital Learning Department on a temporary basis. This role combines strong administration experience with technical aptitude, supporting large-scale online and blended learning initiatives in Dublin.

You will coordinate and administer instructor-led training through an LMS and related platforms, provide first-line troubleshooting, maintain course data,

Qualifications

• Minimum 2 years’ experience in an administrative role with multitasking ability.
• Experience with LMS or learning platforms is essential.
• Strong written and verbal communication and customer service focus.
• Proficiency in Microsoft Office applications and data handling.

Responsabilités

• Schedule and administer courses via the LMS and related platforms.
• Maintain accurate course and session data across LMS and spreadsheets.
• Coordinate session logistics in line with GDPR and SLAs.
• Update learner attendance records and generate standard reports.
• Provide first-line helpdesk support to learners and stakeholders.
• Set up webinars and manage virtual classrooms and online events.

Connaissances

Administrative experience

LMS support

Troubleshooting

Customer service

Data management

GDPR awareness

Formation

Information systems / IT support qualification

Outils

Microsoft Excel

Microsoft Outlook

Microsoft Word

LMS platforms

Description du poste

Administrative & Systems Support Assistant

We are working with a well-established organisation to recruit an Administrative & Systems Support Assistants to join their Digital Learning Department on a temporary basis. This is an immediate-start roles, ideal for people who combine strong administration experience with genuine technical aptitude.

This position supports the delivery of large-scale online and blended learning. You will coordinate and administer instructor-led training through a Learning Management System (LMS) and associated platforms, while also providing first-line troubleshooting and support to users.

Contract and pay

• 4-month temporary contract - potential for extensions
• Immediate start
• Fully on-site in Dublin 4

There may be additional hiring in this area next year; while no promises can be made, there could be an opportunity to apply for a permanent role if/when it arises

Key responsibilities:

Training administration and operations

• Schedule and administer courses via the LMS and related platforms
• Maintain accurate course/session data across the LMS and spreadsheets
• Coordinate session logistics in line with SLAs and GDPR requirements (attendance, cancellations, and related documentation)
• Update learner attendance records and produce standard reports
• Provide delivery-time support and act as a point of escalation (liaising with tutors, learners, and technical support as needed)
• Provide clear, timely helpdesk support to learners and stakeholders via phone/email/video

Systems support and continuous improvement

• Provide first-line technical support for the LMS and associated digital learning platforms (access, configuration, routine system/user issues)
• Investigate issues to identify root cause and resolve within scope; escal…
• Maintain ownership of escalated issues and keep stakeholders informed through to resolution
• Set up, monitor and support webinars, virtual classrooms and online events
• Support process improvement initiatives and ensure accurate data management in line with information governance requirements
• Run and interpret reports to identify trends, issues and improvement opportunities

Projects and general support

• Support quality assurance/compliance activity (tracking statistics, recommendations, complaints where applicable)
• Assist with discrete projects as directed by the Digital Learning management team
• Flexibility may be required outside standard office hours from time to time

About you (essential)

• Minimum 2 years’ experience in an administrative role managing multiple processes/procedures in a high-volume, fast-paced environment with strong attention to detail
• Relevant qualification/certification or demonstrated experience in information systems, learning technologies, IT support or a related area
• Proficiency in Microsoft Office (especially Excel, Outlook, Word)
• Strong troubleshooting skills and the confidence to investigate routine technical issues independently
• Excellent written and verbal communication and a strong customer-service approach
• Experience supporting an LMS or similar business-critical systems (CRM/HR systems or similar)
• Familiarity with helpdesk processes / incident management
• Experience supporting online meetings, webinars or virtual training events
• Awareness of GDPR, data protection and information management practices

Additional Information:

This role does not meet the criteria for a Critical Skills permit.