Administration & Compliance Officer

Now Group; Dublin; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Wellbeing support

Pension scheme 5% employer contrib.

Flexible working initiatives

Job summary

NOW Group is seeking an Administration & Compliance Officer in Dublin to oversee administrative processes and ensure funder compliance across services. You will support delivery teams, manage enrolment, maintain accurate records and monitor data quality to meet governance standards.

The role involves coordinating documentation for audits, assisting with financial administration, and building strong stakeholder relationships. Garda Vetting applies and UK/Ireland programmes may be involved.

Qualifications

• Leaving Certificate (or equivalent) with passes in English and Mathematics.
• Proficient in Microsoft Office applications, especially Word and Excel.

Responsibilities

• Provide administrative support across services and ensure smooth day-to-day operations.
• Maintain participant records using SPARK MS Dynamics in line with funder requirements.
• Support enrolment, onboarding, attendance monitoring, progression tracking and exits.
• Monitor and maintain compliance documentation for contractual, funding, audit and QA needs.
• Prepare and collate evidence, reports and documentation for funders and inspections.
• Carry out regular compliance checks and data quality audits; address issues promptly.
• Produce routine management information reports and programme statistics for managers.
• Assist with financial administration including purchase orders, invoicing, expenditure tracking and reconciliation.

Skills

Organisational skills

Time management

Attention to detail

Professional communication

GDPR knowledge

Education

Leaving Certificate (English & Maths)

Tools

Microsoft Word

Microsoft Excel

Job description

About NOW Group

NOW Group is an award-winning social enterprise operating across Belfast and Dublin. We are committed to working with individuals and businesses to unlock potential and create meaningful, lasting change across the island of Ireland.

Our work focuses on supporting people who are neurodiverse, autistic, or have a learning disability, helping them to build skills and progress into sustainable, future-focused employment. Through tailored training programmes, inclusive job opportunities, and community-based support, we empower individuals to achieve their goals and thrive in the workplace.

The Role

As Administration & Compliance Officer, you will play a key role in ensuring the smooth operation of administrative processes and maintaining funder compliance across our services. You’ll be the backbone of our operational integrity, supporting the delivery team, completing awarding body paperwork, monitoring data, and ensuring we meet the highest standards of governance.

Key Responsibilities

1. Provide administrative support across services, ensuring efficient and effective day to day operations.

2. Maintain accurate participant records using SPARK (internal MS Dynamics system) in line with organisational and funder requirements.

3. Support services with participant enrolment, onboarding, attendance monitoring, progression tracking and exit processes.

4. Monitor and maintain compliance documentation to ensure programmes meet contractual, funding, audit and quality assurance requirements.

5. Prepare and collate evidence, reports and documentation required for funders, inspections, audits and monitoring visits.

6. Complete regular compliance checks and data quality audits, ensuring any issues are addressed promptly.

7. Produce routine management information reports and programme statistics for managers and stakeholders.

8. Support the financial administration activities including purchase orders, invoicing, expenditure tracking and reconciliation of programme records.

9. Organise meetings, maintain accurate minutes and ensure actions are recorded and followed up within agreed timescales.

10. Ensure compliance with GDPR, confidentiality requirements, safeguarding procedures and organisational policies.

11. Assist with the development and continuous improvement of administrative systems, processes and reporting mechanisms.

12. Build positive working relationships with participants, colleagues, funders, referral partners and external stakeholders, acting as a professional representative of NOW Group at all times

This job description is not definitive and may be subject to review as the duties and responsibilities determine.

What We Offer

At NOW Group, we value and invest in our team. As part of our organisation, you’ll benefit from:

• Generous Leave: 25 days annual leave plus 11 statutory days (pro-rata).
• Health Cash Plan: Available after successful probation.
• Wellbeing Support: Confidential staff counselling and financial advisory services.
• Pension Scheme: 5% employer contribution.
• Flexible Work Initiatives: Including the Bike-to-Work scheme, holiday purchase options, and more.

About The Role

Additional Information

• Employment is subject to a Garda Vetting check.
• NOW Group is committed to fair recruitment practices. Policies on safeguarding, recruitment of ex-offenders, and data protection are available upon request.

Required Criteria

• 1. A Leaving Certificate (or equivalent qualification), including passes in English and Mathematics.
• 2. Proficient in the use of Microsoft Office applications, with demonstrable experience using Microsoft Word and Excel.
• 3. A minimum of two years' recent administrative or secretarial experience in a busy office environment.
• 4. Experience of establishing and maintaining effective filing, data management and reporting systems.
• 5. Experience of carrying out quality checks, audits, or compliance monitoring activities.
• 6. Knowledge of GDPR requirements and an understanding of compliance and data protection principles.
• 7. Excellent organisational, planning and time management skills, with the ability to prioritise competing demands and meet deadlines.
• 8. Strong attention to detail and accuracy, particularly when handling records, reports, and compliance documentation.

Desired Criteria

• 1. Experience of working with funded programmes.
• 2. Experience of working in an accredited training / further education / awarding body environment.

About The Company

At the heart of the NOW Group’s mission is its commitment to empowering individuals to gain skills and access meaningful employment. It achieves this through tailored employment academies, which provide participants with industry-specific training and work placements, and through their social enterprise businesses Loaf Catering and Cafes and Loaf Pottery.

One of the best-known contributions from the NOW Group is the JAM (“Just A Minute”) Card - a tool that allows people with invisible disabilities to discreetly ask for patience in everyday interactions. It’s a very successful initiative with over 182,500 users and 3, 000 global organisations regarded as being JAM Card Friendly.

The NOW Group’s impact is driven by innovation, dedication, and an unwavering focus on changing lives for the better.

Company Culture

At NOW Group, our culture is what sets us apart. It’s built on collaboration, compassion, and a shared belief that everyone deserves the opportunity to thrive. Across our integrated team — from Training and Employment to Family Service, JAM Card, Loaf Cafés, Catering and Pottery, Social Groups, and vital support services like HR, Communications, Finance and Compliance — we are united by one purpose: to support people with learning difficulties, neurodiverse conditions, ADHD and autism into sustainable employment.

We don’t just work side by side — we work together. Each department brings its own strengths, but our true power lies in our ability to collaborate across teams. Our participants come from all walks of life, and it’s our culture of teamwork, flexibility, and deep empathy that allows us to meet their varied needs with real impact.

In 2024/2025 alone, our culture of care and commitment helped place nearly 400 people into meaningful, sustainable employment across Ireland and supported 2,168 individuals to achieve 1,824 qualifications. These aren’t just statistics — each number represents a life transformed, a family supported, and a community benefitted.

What truly defines our team is heart. We care deeply — not just about the work, but about the people behind it. Our team members show up every day with passion and purpose, knowing that their efforts are making a lasting difference. They don’t see targets — they see individuals, and the ripple effect that a single opportunity can have.

Company Benefits

Benefits at NOW Group

NOW Group is dedicated to the wellbeing and growth of our employees, offering a comprehensive benefits package designed to support both personal and professional needs. We provide 25 days of annual leave plus 12 statutory days (pro-rata), allowing ample time for rest and rejuvenation.

We prioritize health and wellness through a Health Cash Plan, which becomes available upon successful completion of the probationary period, and confidential staff counseling and financial advisory services, ensuring support for your physical, mental, and financial health.

To help plan for the future, we offer a Stakeholder Pension Scheme with a generous 5% employer contribution. Employees can also take advantage of our Bike to Work scheme and holiday purchase options, promoting flexibility and convenience.

Our flexible working initiatives, include various wellbeing programs, reflect our commitment to fostering a positive and adaptable work environment for all team members.

Vacation, Paid time off, Cycle to work, Competitive salary, Long service recognition, On the job learning, Progression opportunities

Salary

€35,000.00 per year