Admin Team Member - Networks Training Centre Reception

ESB; Portlaoise; On-site; EUR 34,000 - 40,000; Full time

Benefits offered by this job

Generous Pension

Staff well-being programmes

Job summary

ESB Networks Training Centre in Portlaoise is seeking a capable administrator to support reception operations and training delivery. You will manage reception, welcome visitors, handle queries, and support scheduling, attendance records, and trainer coordination for both internal staff and external participants.

The role requires a 3rd level qualification or equivalent experience, strong data and records management, and excellent communication, interpersonal and reporting skills.

Qualifications

• 3rd Level qualification or equivalent work experience.
• Flexible approach to work to ensure the delivery of excellent customer service.
• Quality approach to the management of data and records.
• Excellent communication, interpersonal and reporting skills.

Responsibilities

• Reception and customer service for the ESB Networks Training Centre
• Coordinate room bookings for classroom training and meetings, ensuring schedules are accurately recorded and communicated.
• Record course attendance sheets and training records on SAP SuccessFactors and SharePoint.
• Coordinating and tracking invoices related to training activities, ensuring timely processing and accurate record-keeping in line with ESB Networks procedures.
• Maintain training activity reports (needs identified and training delivered) using ESB systems.
• Demonstrate flexibility, adaptability to change, and commitment to continuous improvement.

Skills

Reception skills

Customer service

Communication

Interpersonal skills

Data management

Office administration

Flexibility

Education

Third-level qualification

Tools

SAP SuccessFactors

SharePoint

MS Office

SAP HCM

Job description

Position Description

The team member in the Networks Training Centre administration function plays a crucial role in supporting the effective and efficient delivery of training for ESB Networks. By ensuring smooth reception operations and providing accurate administrative support, this role directly contributes to a positive training experience for all participants and supports the ongoing development of skilled professionals within ESB Networks. The ESB Networks Training Centre is a dynamic location that serves a diverse group, including both ESB staff and external parties, and is the central hub for ESB's apprenticeship programme.

This service-oriented role primarily involves managing reception duties at the NTC, welcoming visitors, and addressing queries. It also encompasses a variety of administrative tasks essential to the smooth functioning of the Networks Training Centre and successful course delivery. Administrative duties include scheduling training sessions, maintaining attendance records, coordinating with trainers, for both internal staff and external participants.

Key Responsibilities

• Reception and customer service for the ESB Networks Training Centre
• Coordinate room bookings for classroom training and meetings, ensuring schedules are accurately recorded and communicated.
• Record course attendance sheets and associated training records for course participants on SAP SuccessFactors and SharePoint.
• Coordinating and tracking invoices related to training activities, ensuring timely processing and accurate record-keeping in line with ESB Networks procedures.
• Maintain training activity reports (needs identified and training delivered) using ESB systems.
• Demonstrate flexibility, adaptability to change, and commitment to continuous improvement.

Experience and Qualifications

• Either 3rd Level qualification or equivalent work experience.
• Provide a flexible approach to work to ensurethe delivery of excellent customer service.
• Quality approach to the management of data and records
• Excellent communication, interpersonal and reporting skills.

Desirable

• Working knowledge of SAP HCM systems would be an advantage.
• High level of proficiency on MS Office Applications

Location

This is a full-time onsite role, based at the Networks Training Centre in Portlaoise.

Reporting To

Training Design & Systems Manager, Networks Training Centre.

Why Work with Us?

• Opportunity to lead Ireland's transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€33,590 - €40,000

Closing Date

22nd September 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

• Accountable and Ethical
• Collaborative
• Growing and Adaptive
• Proactive
• Respectful and Supportive

More information available on Our People Promise

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.