Systems Engineer, End User Computing

Electricity Supply Board; Dublin; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

ESB is seeking an energetic IT Professional to join the End User Computing team within IT Service Delivery in Dublin. You will help manage and enhance the Digital Workspace platform, enabling secure access to virtual desktops and apps from anywhere.

The role involves delivering IT projects and collaborating across teams to maintain a high level of service. Key tasks include incident resolution, performance monitoring, image/app deployment, and capacity management within a Citrix-based

Qualifications

• Bachelor-level degree in Computing or IT or equivalent experience.

Responsibilities

• Respond to incidents and problems, coordinating with IT Delivery for service excellence.

Skills

Stakeholder management

Communication skills

Teamwork

Documentation

Leadership

Education

Third-level qualification in Computing/IT

Tools

Citrix Farm

Citrix NetScaler

Nutanix

Active Directory / GPO

VMware ESXi

PowerShell

ControlUp

Azure

Job description

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Category: IT - Cloud, Infrastructure & Devices

Job Type: Full-time

Position Description

We are looking for an energetic and enthusiastic IT Professional to join our End User Computing team within IT Service Delivery. IT Service Delivery designs, delivers and supports all activities associated with ESB’s IT strategy through innovative IT solutions. We operate one of the most technologically advanced IT and telecommunications infrastructures in the country running over 500 applications as well as being the largest SAP user in Ireland.

The End User Computing team is responsible for managing and maintaining the infrastructure that enables the delivery of ESB’s Digital Workspace. The Digital Workspace is the platform for everyone at ESB that can securely connect them all to their virtual desktops and applications from anywhere in the world using any device. The Digital Workspace virtual desktops come in two flavours non-persistent and persistent, both residing inside the Citrix Farm. It is a fast-paced role involving participation in multiple IT Service Delivery projects. The team leverages a range of technologies in support of the infrastructure including:

This role will provide the opportunity to develop and enhance skills related to the above strategic area. It will also allow the successful candidate to further develop other skills such as stakeholder management, communication skills and leadership skills.

Key Responsibilities

• Perform incident and problem resolution and work with other IT Delivery teams to provide an excellent quality of service to stakeholders
• Proactively monitor the performance and health of the infrastructure and associated applications
• Configuration & installation of operating system images & applications
• Capacity Management of virtualisation infrastructure
• Patching, upgrading and performance tuning of operating system software
• Work with market vendors to obtain relevant market and product updates, assist with service development or troubleshooting analysis and resolution
• Contribution to the delivery of significant projects or tasks within or external to the End User Computing team

Experience and Qualifications

• Minimum of 3 years' experience supporting and administering Microsoft Windows desktop and server environments while working in an IT Operations, Infrastructure, End User Computing (EUC), or Service Delivery team.
• Recognised third-level qualification in Computing, Information Technology, or equivalent relevant experience.
• Strong knowledge of Microsoft Windows operating systems, including Windows Server.
• Proven ability to diagnose, troubleshoot and resolve production issues independently, while escalating appropriately when required.
• Strong understanding of IT change management processes and operational controls.
• Effective communication, stakeholder engagement and documentation skills, including support for audit, reporting and cross-team collaboration.
• Strong teamwork and collaboration skills, with a commitment to knowledge sharing and continuous improvement.
• Proven experience of managing a Citrix Farm
• Strong documentation/writing skills, with experience of developing process maps, flow charts, user requirements documentation
• Good knowledge/understanding of the following would be a distinct advantage:
  
• Citrix Virtual Apps and Desktops
• Citrix NetScaler
• Nutanix
• Active Directory, GPO
• VMware (ESXi) or other hypervisors
• Scripting, preferably PowerShell
• ControlUp
• Printing in virtualised environment
• Operating Systems architecture and platforms
• Networking, Storage and SAN platforms and principles
• Cloud architecture, platforms, and principles
• Cloud platforms, especially Azure
• IT Security best practice

Location:

This position will be based in 27 Fitzwilliam Street Lower, Dublin 2.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaboration at least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business

Reporting To

End User Computing Team Leader, IT Delivery, Enterprise Services.

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Closing Date

25th September 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to wo rk in the Republic of Irelandprior to comm encement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.