Accounts Support Specialist — AI-Powered Helpdesk

Bright; Duleek; On-site; EUR 32,000 - 46,000; Full time

Job summary

Bright Software Group in Duleek, Co. Meath, is seeking an Accounts Support agent on a contract/temporary basis. You will be the first point of contact for customers using our accounts and bookkeeping software, resolving queries by phone and email, diagnosing issues, and guiding customers through the product.

Full training is provided; you’ll use AI-powered tools to improve speed and accuracy, work with the team to meet targets, and help customers succeed.

Qualifications

• Excellent communication and listening skills.
• Interest in accounting/software sector.
• Ability to troubleshoot under pressure.

Responsibilities

• First point of contact for customer queries by phone and email.
• Diagnose issues and guide customers to solutions.
• Walk customers through the software to maximise usage.
• Use AI-powered tools to improve response speed.
• Stay updated on accounts and bookkeeping changes.
• Collaborate with team to meet support targets.
• Share knowledge across the team.

Job description

Bright Software Group in Duleek, Co. Meath, is seeking an Accounts Support agent on a contract/temporary basis. You will be the first point of contact for customers using our accounts and bookkeeping software, resolving queries by phone and email, diagnosing issues, and guiding customers through the product.

Full training is provided; you’ll use AI-powered tools to improve speed and accuracy, work with the team to meet targets, and help customers succeed.