Accounts Support Specialist - AI-Driven Helpdesk (Contract)

Bright SG Ltd; Duleek; Hybrid; EUR 30,000 - 42,000; Part time

Job summary

Bright Software Group in Duleek is seeking a Customer Support Executive on a 6 month contract. You will be the frontline for accounts software queries, diagnosing issues and guiding customers to the best solutions.

Training is provided; we value curiosity, a genuine interest in accounting, and a customer-first attitude. AI tools will support your fast, accurate responses and collaborative problem-solving.

Qualifications

• Strong communication skills for phone and email support.
• Ability to diagnose and troubleshoot accounting questions under pressure.
• Genuine interest in accounting, bookkeeping or practice software.
• Good IT skills and willingness to learn new tools.
• Customer-first mindset with a proactive, service-oriented approach.
• Comfortable using AI-assisted support tools.

Responsibilities

• Be the first point of contact for customer queries via phone and email.
• Diagnose and resolve accounts and bookkeeping questions.
• Guide customers through the software and features.
• Utilize AI tools to improve response accuracy and speed.
• Stay updated on changes in accounts and bookkeeping relevant to customers.
• Collaborate with teammates to share knowledge and improve support quality.
• Work with team leaders to meet support targets and outcomes.

Skills

Communication

Troubleshooting

Accounting interest

IT proficiency

Customer-first mindset

AI tools

Education

AAT or equivalent

Tools

Accounting software

Job description

Bright Software Group in Duleek is seeking a Customer Support Executive on a 6 month contract. You will be the frontline for accounts software queries, diagnosing issues and guiding customers to the best solutions.

Training is provided; we value curiosity, a genuine interest in accounting, and a customer-first attitude. AI tools will support your fast, accurate responses and collaborative problem-solving.