AI-Powered Tech Support Engineer (SaaS)

Scurri Ltd; Wexford; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Pension

Health scheme

22 days annual leave

Death in Service

Employee assistance

Team events

Job summary

Scurri Ltd in Wexford is seeking a Tech Support Engineer for our Operations team. You will handle API issues, diagnose complex bugs, and deliver clear guidance to ecommerce brands across Ireland, the UK, and Europe.

This full-time, on-site role reports to the Operations Manager and requires 5+ years in tech support, a relevant IT degree, and strong communication skills. You’ll drive AI-assisted workflows, contribute to product improvements, and work across phone, email, and live chat to maintain

Qualifications

• 5+ years in a technical support role within a web-based product, SaaS, or tech-enabled service business.
• A technical qualification in IT, Computer Science, Software Engineering, or a related field.
• A relentless drive to master AI tools, prompt engineering, and automated agent workflows to eliminate manual friction.
• Working knowledge of APIs, JSON, and XML.
• Sharp analytical skills backed by an understanding of Lean methodology.
• Outstanding listening, written, and verbal communication skills.
• Full legal right to work in Ireland/EU and the UK, a full clean driver’s license, ESTA eligibility for international travel, and the willingness to support peak business hours when needed.

Responsibilities

• Diagnose, prioritise, troubleshoot, and resolve system bugs, API issues, and integration queries within SLAs.
• Deliver empathetic, timely guidance across all support channels to drive CSAT and NPS.
• Replicate complex software defects and draft steps for Engineering escalation.
• Author and update internal troubleshooting guides and public self-service docs.
• Champion productivity by integrating AI tools and building AI-assisted workflows for support and reporting.
• Identify recurring UX bottlenecks to help shape the Product roadmap.

Skills

Tech support

APIs JSON XML

Lean

Communication

AI tools

Education

IT/CS degree

Job description

Scurri Ltd in Wexford is seeking a Tech Support Engineer for our Operations team. You will handle API issues, diagnose complex bugs, and deliver clear guidance to ecommerce brands across Ireland, the UK, and Europe.

This full-time, on-site role reports to the Operations Manager and requires 5+ years in tech support, a relevant IT degree, and strong communication skills. You’ll drive AI-assisted workflows, contribute to product improvements, and work across phone, email, and live chat to maintain