Accounts Manager

Apleona GmbH; Ireland; Remote; EUR 45,000 - 65,000; Full time

Job summary

Apleona GmbH in Limerick City is seeking an experienced Account Manager to oversee service delivery for a key pharmaceutical client, ensuring high service standards and strong client relationships while managing the on-site team.

You will drive contract management, budgeting, health and safety, and continuous improvement, with a hands-on approach to KPIs, reporting, and performance reviews across sites.

Qualifications

• Pharma environment experience required.
• Strong client-facing and relationship management.
• Self-motivated with a proactive approach to continuous improvement.
• Proven people management skills.
• Experience with CAFM/CMMS systems.
• Experience in hiring and developing staff.

Responsibilities

• Oversee service delivery for contracts and ensure regulatory compliance.
• Develop and manage budgets for contracts.
• Manage health and safety across sites.
• Produce monthly client reports.
• Support commercial functions of the business.
• Source materials and subcontractors.
• Measure service delivery against SLAs and KPIs.

Skills

Pharma experience

Client facing

Self-motivated

Continuous improvement

People management

CAFM/CMMS

Staff development

Tools

CAFM/CMMS

Job description

We are currently seeking an experienced and motivated Account Manager to join our team on a full-time, permanent basis, based in Limerick City.

Working pattern: Monday-Thursday (8am-4.30pm), and Friday (8am-3:30pm)

As the Account Manager, you will oversee service delivery for a key pharmaceutical client, ensuring high service standards, strong client relationships, and the effective management of the on-site team while driving continuous improvement.

Main Duties and Responsibilities

• Manage all aspects for contracts under their control and ensure that mechanical and electrical equipment is maintained in accordance with site specific requirements and necessary regulatory requirements
• Provide guidance to each client as and when required.
• Formulation & management of budgets for all contracts.
• Ensure that control measures are in place to ensure that safe working environments exist.
• Provide guidance on energy management to each client as and when required.
• Establish and manage quality measures and procedures in conjunction with the Company, ensuring feedback and continuous improvement is achieved
• Manage cost control and review costs with the objective of reducing subcontractor costs
• Develop and deliver Service Level Agreements for each client and sub-contractor contract.
• Measure and monitor the effectiveness of the service delivery against agreed Service Level Agreements and Key Performance Indicators to ensure deductions are kept to a minimum.
• Facilitate and manage training requirements to ensure that staff are fully trained and ensure that HR policies/procedures are complied with.
• Prepare monthly report for all services covered and administer formal management and reporting procedures
• Provide support to the Commercial functions of the business.
• Management of project works, contractual documents and KPIs to ensure our risk is minimized and profit is maximized
• Effective sourcing and utilisation of materials and subcontractors.
• Monitoring the quality of the work carried out by the workforce through random audits and the ongoing review of breakdowns.
• The timely and accurate production of all client reporting requirements.
• Take full responsibility for all health and safety issues at each of the sites for which he/she is responsible.
• Ensure compliance with all statutory and company procedures
• Suggest and implement improvements and innovations in service delivery

Qualifications and Experience

• Experience in Pharma Environments
• Comfortable dealing with clients
• Must be self-motivated and able to motivate others.
• Must possess a dynamic approach to achieving continuous improvement
• Good people management skills
• Experience in CAFM / CMMS systems is necessary.
• Experience in hiring, developing, motivating and retaining quality staff.

We are looking forward to hearing from you

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