Pharma Account Manager – Site Operations & Service Delivery

Apleona GmbH; Ireland; Remote; EUR 45,000 - 65,000; Full time

Job summary

Apleona GmbH in Limerick City is seeking an experienced Account Manager to oversee service delivery for a key pharmaceutical client, ensuring high service standards and strong client relationships while managing the on-site team.

You will drive contract management, budgeting, health and safety, and continuous improvement, with a hands-on approach to KPIs, reporting, and performance reviews across sites.

Qualifications

• Pharma environment experience required.
• Strong client-facing and relationship management.
• Self-motivated with a proactive approach to continuous improvement.
• Proven people management skills.
• Experience with CAFM/CMMS systems.
• Experience in hiring and developing staff.

Responsibilities

• Oversee service delivery for contracts and ensure regulatory compliance.
• Develop and manage budgets for contracts.
• Manage health and safety across sites.
• Produce monthly client reports.
• Support commercial functions of the business.
• Source materials and subcontractors.
• Measure service delivery against SLAs and KPIs.

Skills

Pharma experience

Client facing

Self-motivated

Continuous improvement

People management

CAFM/CMMS

Staff development

Tools

CAFM/CMMS

Job description

Apleona GmbH in Limerick City is seeking an experienced Account Manager to oversee service delivery for a key pharmaceutical client, ensuring high service standards and strong client relationships while managing the on-site team.

You will drive contract management, budgeting, health and safety, and continuous improvement, with a hands-on approach to KPIs, reporting, and performance reviews across sites.