Account Manager: SME Lending (Dublin)

Cpl; Dublin; On-site; EUR 40,000 - 60,000; Full time

Job summary

Cpl in Dublin is seeking an Account Manager for SME lending. You will manage a portfolio of small business customers, help them renew and grow their funding, and bring in new businesses through direct outreach and through strategic partnerships.

You don’t need to be a finance expert; we train you and support your growth. This full-time, permanent role reports to the Team Leader, Account Management and offers a competitive package in a dynamic Irish fintech.

Qualifications

• 2+ years in sales, relationship or account management
• Interest in understanding how small businesses operate
• Comfort with phone conversations and warm communication
• Ability to renew and grow customer funding portfolios
• Willingness to be coached and driven

Responsibilities

• Manage a portfolio of SME customers with regular contact
• Renew customers annually and assist growth
• Onboard new customers each month through direct and partner channels
• Collaborate with strategic partners to source new business
• Explain products and costs in plain English
• Help customers become fundable within 90 days
• Prepare complete, clear applications for fast decisions
• Meet monthly volume and net fee targets

Skills

Sales experience

Relationship/Account management

CRM familiarity

Communication skills

Tools

CRM system

MS Office

Job description

Account Manager: SME Lending (Dublin)

Be the person in the corner of ambitious Irish businesses.

Dublin | Full-time, permanent | Reports to the Team Leader, Account Management

Competitive package, reviewed against the market,

The opportunity

Behind every café, pharmacy, workshop and garage is an owner doing five jobs at once. As an Account Manager at a fast-growing Irish fintech, you’ll be the person they call when they need support. You’ll look after a portfolio of small business customers, help them renew and grow their funding, and bring new businesses on board.

We are the anti-bank: warm, plain-spoken and jargon-free. We ask about the business before we mention a product, and the people who succeed here care about business owners. You don’t need to be a finance expert, because we’ll train you. We’re looking for someone who has the drive and cares about the customer.

About Us

Founded in 2013, we have helped more than 4,000 Irish businesses with over €250m in lending. We offer flexible repayment loans, merchant cash advances and leasing, all built on the idea that we’re on the customer’s side. We are a certified B Corp and a signatory of the Good Lender Code, and our social impact is reported to the board with the same weight as our commercial results. Our goal is to back 1,000 businesses by November 2027, and you’ll play a central part in reaching it.

What You’ll Do

• Manage a carefully built portfolio of SME customers, with a clear contact schedule so every customer gets the attention they should
• Renew your customers year after year, win back lapsed ones and help them with their next stage of growth
• Bring in new customers each month, directly, through introducers and through your own strategic partner
• Work with a strategic partner such as a national business body or trade association, building it into a steady source of new business
• Advise customers on the right product for them and explain the full cost in plain English
• Help businesses that aren’t yet fundable understand what would change their position within 90 days
• Prepare complete, clear applications so decisions are fast
• Hit your monthly volume and net fee targets, and know that your bonus rewards doing right by the customer

What You Bring

• 2+ years in sales, relationship or account management (lending or financial services is a plus, but drive and care matter more)
• A real interest in business owners and how their businesses work
• Confidence and warmth on the phone
• Organisation and discipline, including keeping your CRM up to date
• Comfort talking about money, margins and repayment capacity in simple terms
• Self-motivation and a willingness to be coached
• A belief in doing well and doing good

What Success Looks Like In Your First Year

• Renewal rates at or above target, with proactive contact before every maturity date
• A steady flow of new customers each month, including deals from your strategic partner
• Monthly volume and net fee targets met, with clean applications and customers who would recommend you

Why you’ll love it

• A central role in an ambitious, growing Irish fintech
• A clear career ladder and protected training time
• A team leader whose job is your success
• A brand customers like, which makes your calls easier
• A workplace where impact and results carry equal weight