Account Management Coordinator

Digis; Galway; On-site; EUR 32,000 - 42,000; Full time

Job summary

Digis, a European IT company with 200+ specialists, seeks an AM Assistant/Operations role to support client delivery for luxury hotel brands. You will collate updates from Digital Marketing, prepare performance reports, and maintain client materials.

The role involves cross-functional exposure with Marketing, Web, Development, and Finance teams, aiming to grow into Account Management or Customer Success. Ideal candidates have at least 1 year in operations or admin, familiarity with ticketing

Qualifications

• At least 1 year of experience in operations, administrative support, coordinator, or assistant roles.
• Experience with ticketing or task management tools.
• Experience with spreadsheets or reporting tools.
• English level high, with frequent meetings in English.

Responsibilities

• Gather updates on SEO and PPC performance from the Digital Marketing team for the previous month and plan actions for the next month.
• Add Booking Engine Revenue data to the client presentation in Canva and review numbers for insights and improvements.
• Review the client’s website and Booking Engine to identify outdated or irrelevant information for updates.

Skills

Operations experience

Administrative support

Coordination

Assistant roles

Tools

Jira

Zendesk

Asana

Monday.com

Trello

Excel

Google Sheets

Power BI

HubSpot reports

Job description

Digis is a European company of 200 employees. The company was founded 9 years ago and has managed to grow from a startup into a reliable partner for our clients. We took the best from the product and outsourcing company. You collaborate directly with the client's team, make business trips....

About the Company

Digis isaEuropean ITcompany (part ofFiverr) with 200+ specialists delivering high-load SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. Webuild long-term engineering teams and ensure transparency, stability, and professional growth for every talent.

About the Client &Project

Itisaleading digital agency providing bespoke website design, technology solutions, and dynamic marketing strategies toLuxury Hotel Brands worldwide. Wework strategically with hotels, understanding their ambition, and wework with them tomaximize their direct booking strategy. Our difference isthe combined optimization ofStrategic Planning, Technology, and Service across the complete customer journey that powerfully boosts results. Our head office isinGalway, Ireland, with asales office inLondon and adevelopment team inTenerife.

Project Advantages:

• Premium domain— work with Prestigious Luxury Hotel Brands Worldwide.
• The company works with independent hotels across different markets, sothe work does not become repetitive ortemplate-based. Each client has its own context, challenges, and business model, which gives the team abetter understanding ofdifferent markets and the specifics ofthe hospitality industry invarious countries.
• Not just admin role— role includes preparing monthly reports, QBR materials, Booking Engine revenue insights, and follow-ups that Account Managers use inclient meetings and decision-making
• The AMAssistant will work closely with Account Managers, Digital Marketing, Web, Development, and Finance teams, which gives good exposure tohow client delivery works end-to-end
• This isagood role for someone who wants togrow into Account Management, Customer Success, orClient Operations.
• The company invests ininternal training, product knowledge, and team knowledge sharing
• Long-term opportunity.

Responsibilities:

• Contact colleagues from the Digital Marketing team who work with the relevant clients and gather updates onSEO and PPC performance for the previous month, aswell asthe strategy and action plan for the next month.
• Use automatically generated system reports toadd Booking Engine Revenue data tothe client presentation inCanva. Review the numbers, highlight key points, and suggest possible improvements where relevant.
• Review the client’s website and Booking Engine toidentify any outdated, incorrect, orirrelevant information that should beupdated orremoved.

Requirements:

• Atleast 1year ofexperience inoperations, administrative support, coordinator, orassistant roles
• Any ticketing/task management (e.g., Jira, Zendesk, Asana, Monday.com, Trello, etc)— any experience
• Any spreadsheets/reporting tools (e.g., Excel, Google Sheets, Power BI, HubSpot reports, orsimilar)— any experience
• English level: High level, involving frequent and extended meetings inEnglish.